Position Responsibilities:
Provide quality customer service to new and existing clients
Complete customer transactions in a courteous, accurate and timely manner
Process counter transactions in a manner that meets customer expectations
Identify sales opportunities and make referrals to the sales team for follow-up and closure so as to meet business goals set by the Branch
Provide administrative support to Personal Banking Representatives and the Operations Officer
Qualifications:
Be fluent in English and Mandarin or Cantonese
Accuracy and attention to details
Proven customer service, sales, cash handling experience or equivalent
College Diploma or higher level of education achievement in relevant fields in Finance, Economics, Accounting, or Business Administration
Demonstrated interpersonal, communication and analytic skills
Proficiency with computers and software tools, the ability to quickly adopt our internal systems and software packages
At least one year work experience.
Job Types: Part-time, Permanent
Benefits:
Company pension
Dental care
Disability insurance
Employee assistance program
Extended health care
Life insurance
Tuition reimbursement
Vision care
Flexible Language Requirement:
French not required
Schedule:
Day shift
Weekends as needed
Supplemental pay types:
Overtime pay
Application question(s):
Are you able to deliver services in both English and Mandarin with work proficiency?
Education:
Secondary School (preferred)
Experience:
customer service or cashier: 1 year (preferred)
Work Location: In person