Job Title: Care Coordinator/Designer

Our purpose is Making Lives Better through Happier Aging. We help seniors stay in their homes for as long as they choose, and our real talent is caring and connecting to seniors' hearts. We have a mission to help seniors continue doing what they love most. We are not just another homecare company fulfilling daily tasks, we are a company that admires people and seeks to make a difference in everything we do. By working at Nurse Next Door you will be part of a growing company that is helping seniors do what they love again.

We Make Lives Better every day for our team members through our People Promise.
As a Nurse Next Door employee, you receive :
Competitive wages
Referral bonuses for referring A-players and a $300 sign on bonus ($150 after training and $150 after 3-month probation or 180 hours)
24/7 support center to assist with scheduling related questions
24/7 assistance related to your client's care
Flexible schedules
On-boarding and training: eLearning, mentoring
Commuter benefits (Mileage reimbursement)
Stipend for phone data
Caregiving as a career: Growth and development opportunities are awarded to support our team in achieving your professional goals and dreams

You will have the chance to grow with us in this exciting dynamic startup environment, supported by strong franchise support and proven systems. As time progresses, so do the opportunities for advancement, additional benefits, and enticing perks e.g.
Further develop your skills with professional development
Profit-Sharing

As a Care Designer you are responsible for the day to day operations related to driving business results through client experience and caregiver management. You will drive growth through the following main duties and responsibilities:

Consult Conversion:
Conducts Caring Consults, assesses Clients with respect to physical, emotional and environmental needs and advises on Client care; achieves conversion goal of 90%
Drives business interest by engaging in relationships with community leaders and professional organizations to establish long term relationships that will translate into word of mouth and professional referrals
Develops, promotes and ensures high quality, innovative customer service
Acts as advisor in Caring Consult to ensure that Client and Client contacts have all information required

Client Care Delivery and Experience:
Attends all First Visits with Caregivers to ensure client needs and care plans are executed as per the Service Agreement; sets and role models expectations
Conducts supervisory visits to ensure Caregiver fit and quality of care; delivering a premium client experience impacting Net Promoter Scores of 9 or higher
Develops appropriate and individualized care plans and updates as required
Educates clients on self-care and evaluates client response to care provided
Monitors risk issues and analyzes trends, adapts care as needed
Coordinates care, implementing clinical solutions, and evaluates client outcomes based on client goals

People Leadership:
Drives results through leading your caregiving team by setting clear goals, assigning tasks, coaching in the moment and providing continuing education
Delivers on our Brand Promise by leading the client experience, ensuring our Caregivers are doing whatever it takes to bring peace of mind to our clients and their families
Accountable for staff performance, ensuring Caregiver availability meets business needs and that there is compliance to all systems
Manages the education function to support a continuous learning environment and staff utilization of learning opportunities. This includes Discovery Day and monthly in-service programs
Conducts First and Supervisory visits to evaluate Caregiver performance and job satisfaction, impacting the employee experience resulting in a Net Promoter Score of 9 or higher

Scheduling Collaboration:
Hands off accurate and timely client & employee files to the Care Services (CSC) team to deliver exceptional client service by achieving scheduling goals and responding to urgent inquiries
Liaises with the CSC team to communicate changes in client requirements, Caregiver assignments
Responsible for ensuring client coverage is secured, particularly due to urgent care, caregiver cancellations and limited availability; assists with scheduling as needed
Responsible to ensure AMS (Attendance Monitoring Investigations- ALAYACARE) percentages remain below 5% for total staff; manages performance of Caregiver
Responsible for data integrity and completion (Caregiver & Client files) in the scheduling software

Administration:
Maintains excellent documentation practices, specifically, complete and accurate care plans, employee files (skills & qualifications), client files, including pay and billing information
Reviews and updates client and staff records quarterly to ensure 100% accuracy and completeness
Directs the maintenance of client & personnel records to meet employee, organization and statutory requirements and entitlements
Conducts record audits on a quarterly basis to ensure accuracy and up to date information
Ensures compliance with national, state/provincial legislative requirements in areas such as health, employment, occupational health & safety
Responsible for approving all visits and premiums in preparation for each payroll and billing cycle

Availability:
Flexibility is required
Part time
On-call (some evenings and weekends)

Qualifications:

Education Requirements:
Nursing background RPN Certification
CPR and First Aid Certification
Car and valid driver's license

Experience Requirements:
Strong computer skills, proficient in G-Suite: Gmail, drive, docs, calendar
Exceptional written and verbal communication skills
Intentional organization, planning, time management and multitasking skills
Demonstrated experience setting and achieving goals
Customer service and leadership background considered an asset
Background or Criminal Record Check with a Vulnerable Sector Search (updated every 5 years for continued employment)
Negative TB test (updated every 5 years for continued employment)

As a member of the Nurse Next Door team you understand how to hustle with heart - this is essential! You enjoy working collaboratively but with a high degree of autonomy and thrive by seeing results. You are a self led leader who takes responsibility for your own actions. You show care by engaging in intentional, compassionate conversations to help others achieve their fullest potential. You are inspired by the idea of being involved with an organization that is changing the way we deliver home care through our Happier Aging philosophy.

Job Type: Casual

Pay: $25.00-$33.50 per hour

Expected hours: No less than 15 per week

Benefits:
Commuter benefits
Company events
Dental care
Paid time off
Schedule:
8 hour shift
Day shift
Evening shift
Monday to Friday
Morning shift
Night shift
On call
Weekends as needed

Application question(s):
Do you have 2 doses of COVID-19 Vaccine?

Work Location: In person