Looking to join an amazing team Are you passionate about delivering exceptional customer service
Then we want to hear from you!
Our client, NB Power is seeking dedicated and customer-focused individuals to join their team in Fredericton, New Brunswick. Join us in helping NB Power provide top-tier customer service while helping to shape the future of energy in the region.
About NB Power:
NB Power is a forward-thinking energy company committed to delivering reliable and sustainable power to its customers and takes pride in their dedication to innovation and the development of environmentally responsible energy solutions.
Position Overview:
As a Bilingual Customer Service Representative (French and English), you will be at the forefront of NB Powers commitment to customer satisfaction. Your role will involve assisting customers with inquiries, resolving issues, and ensuring a positive experience with the services offered. This job is is a Full-Time permanent position working on-site at the NB Power Call Centre in downtown Fredericton.
Key Responsibilities:
Respond to customer inquiries via phone, email, and live chat, providing accurate and timely information and assistance
Handle and resolve customer concerns, including billing inquiries, service requests, and technical issues
Maintain a high level of professionalism, courtesy, and empathy when interacting with customers
Document customer interactions, update records, and ensure accurate data entry
Collaborate with team members to improve customer service processes and maintain service quality
Ability to show empathy and patience when dealing with customer concerns
Ability to work effectively in a team and adapt to a dynamic work environment
Qualifications:
Fluency in both official languages, French and English is required
Strong communication and interpersonal skills
Strong computer skills with the ability to learn new software programs is required
Customer service experience and/or call centre experience is an asset
Why Choose NB Power:
Competitive Hourly Pay Range Between $16.00 - $18.00 per hour
Weekly Pay through Direct Deposit
Sick Days, Statutory Holiday and Accrued Vacation Pay
Enrolment into a Comprehensive Health Care Plan which includes Medical and Dental Benefits after 3 months
NB Power values its employees and offers opportunities for growth and development. Join the team, and you'll enjoy competitive compensation, a range of benefits, and a supportive work environment that encourages personal and professional advancement.
NB Power is an equal opportunity employer and welcomes applications from candidates of all backgrounds and experiences.
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