Bel-air Toyota is lookin for a full-time New Car Delivery Specialist!
WORK SCHEDULE IS FROM TUESDAY TO SATURADAY WITH FULL TIME HOURS
Overview
We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a New Car Delivery Specialist, you will be the last point of contact for our customers, providing exceptional service and resolving inquiries or issues. This is a great opportunity for someone who enjoys helping others and has excellent communication and organizational skills.
Responsibilities
Ensure that all vehicles ready for delivery has been properly detailed, licensed, fueled etc prior to the delivery time.
Work with the sales team to ensure that all accessories and add-ons have been properly installed or provided in the vehicle.
Review the customer's past vehicle purchase history in order to tailor the delivery.
Provide the customer with a re-delivery experience should they wish at another convenient time and location.
Ensure that all paperwork needing to be completed is prepared for the customer prior to delivery and that all documents needing to be given are present.
Perform a dealership orientation (tour) for each customer and book their first appointment.
Collect all customer information that may be missing and obtain privacy act documents.
Set up technology features on the vehicle such as navigation, cell phone, garage openers, seats etc
Keep up to date with new vehicle technologies
Educated customers about CSI
Take pictures of each customer delivery
Other duties as assigned
Upsell products or services to maximize sales opportunities
Skills
Excellent communication skills in English and French, both verbal and written
Strong ability to communicate effectively with customers and provide exceptional service
Proficient in data entry and navigating computer systems
Sales-oriented mindset with the ability to upsell products or services
Previous experience in customer service or related field is preferred
Knowledge of phone etiquette and professional phone mannerisms
Ability to multitask, prioritize, and manage time effectively
Comfortable working in a fast pace environment and as a team
Resourceful and self-sufficient
Attention to detail
Qualifications
Fluency in French and English is required (spoken and written)
Valid Driver's License
OMVIC license is an asset
Knowledge in new vehicle automotive technologies
If you are a dedicated individual who enjoys working in a fast-paced environment and has a passion for providing outstanding customer service, we would love to hear from you. Apply now to join our team as a Customer Service Representative!
About us:
Welcome to the Dealer that dares to be different. Our family-owned and operated dealership has thrived on pleasing customers in the Ottawa/Gatineau area since 1969. Over the years, we've perfected an exceptional formula of outstanding vehicles, first-class service, and genuine, personalized care, which we tailor to suit our customers' needs.
The Company offers an automotive experience designed with the customer in mind. We're ready to exceed our customers' expectations. All our staff members strive to offer attentive, informative service that's also friendly and genuine.
Come join our team today!
We are an equal opportunity employer
Thank you for your interest, however, only the selected candidates will be contacted.
Job Types: Full-time, Permanent
Pay: $50,000.00-$55,000.00 per year
Benefits:
Company events
Dental care
Disability insurance
Employee assistance program
Extended health care
Life insurance
On-site gym
On-site parking
Paid time off
Store discount
Wellness program
Schedule:
8 hour shift
Supplemental pay types:
Commission pay
Overtime pay
Experience:
Customer service: 3 years (preferred)
sales: 1 year (preferred)
Language:
French (required)
Licence/Certification:
Driving Licence (required)
OMVIC (preferred)
Work Location: In person