Summary
The Airline Operations Manager is responsible for ensuring the safe and efficient operation of all day to day operations for their local Sky Cafe station.
Job Responsibilities
Overall Job Duties
Promote and embody the company core values, ensuring all team members are committed
Responsible for providing a safe and secure work environment for all employees
Promote a Safety-First environment within the workplace
Participate in building a monthly forecast for all flight activities and base expenses
Assist in managing corporate financial expectations to maximize profit to budget
Responsible for all scheduling activities as it relates to Duty Managers, Leads, Transport and Warehouse departments
Manage and review Daily Labour Percentage (DLP) /Revenue performance and adjust accordingly
Manage and maintain carrier/company KPI expectations
Lead regular employee/leadership engagement meetings
Ensure employees are in compliance with uniform, appearance, and personal protective equipment policies (safety toe shoes, uniform cleanliness, and jewelry)
Adhere to all policies and follow established procedures
Participate in required meetings, providing input and recommendations
Conduct appropriate Operational/Safety briefings
Conduct training and provide ongoing training support to all staff.
Perform audits ensuring all employees are following Company policies and procedures
Communicate regularly with your General Manager as it relates to the operation
Accountable for meeting or exceeding all safety, financial, and operational objectives
Assess and develop leadership to maximize potential (succession planning)
Have a complete understanding of all contract details by carrier and base to ensure we are maximizing our revenue for each carrier handled.
Identify high potentials (HIPOTS) for future growth and development within the company
Actively participates in the Safety Management System (SMS)
Ensure GPET incident report (Safety Management System - SMS) is generated and sent out within 3 hours of occurrence
Ensure all required training is completed to company standard
Perform all functions of all operational positions, as needed
Delegate job duties as required and ensure completion
Ensure timely execution of all required duties and expectations
Perform other duties as assigned
Work Environment
Exposure to extreme temperature changes and noise
May be required to work in a cold room of 4 degrees or less for extended periods of time
Must be capable of lifting/pushing/pulling up to 50lbs (23 kg) on a regular basis as per the physical demands analysis for the task at hand
Regular standing, bending, and lifting during shift
Must be able to work at heights up to 25 feet or more depending upon type of aircraft
Able to perform job duties outside in all weather conditions
Core Competencies
Efficiently work as part of a team, as well as independently without direct supervision
Effective verbal and written communication skills, with individuals at all levels of the organization
Ability to thrive and adapt in a fast-paced environment
Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
Excellent prioritizing, time management and organizational skills
Proficient in Microsoft Excel, Word, G Mail, Google Drive
Attention to detail in all areas of work
Confident, consistent, decisive personality
Willingness to learn and adapt to a changing work environment
Ability to ensure confidentiality of sensitive information
Strong skills in conflict resolution
Possess a strong safety focus
Strong customer service mindset
Ability to organize and manage multiple priorities
Excellent interpersonal skills and a collaborative management style
A demonstrated commitment to high professional ethical standards and a diverse workplace
Requirements
Be at least 18 years of age
3 - 5 years of leadership experience
Possess a valid driver's license and maintain in good standing
Ability to work on a permanent basis in Canada
Obtain a clear criminal record
Must obtain necessary airport and/or Transport Canada security clearances and maintain in good standing
Must obtain necessary airport vehicle operators permit and maintain in good standing
Must be able to operate all equipment as pertains to the position (forklifts, high lift trucks, catering vans)
Ability to work within the required time parameters
Ability to work nights, weekends, holidays, and varying schedules
Must successfully complete airline and corporate specific training programs and recertification
Must have the ability to travel as required
Must have current passport and maintain in good standing