About the Role:

We are seeking a dedicated and experienced Client Care Supervisor (RPN) to join our growing Client Services team at RNS Health Care. As a Supervisor, you will be responsible for overseeing the delivery of high-quality care to our clients, ensuring compliance with all regulatory standards and policies. You will lead a team of PSWs, providing guidance, support, and mentorship to ensure the best possible care for our clients. This position will support our staff working in a homecare setting, so previous experience working in a community setting is considered an asset. If you have a passion for making a difference in the lives of others and possess strong leadership and organizational skills, we encourage you to apply.

Who We are Looking For:
Compassionate and patient-centered approach to care, with a genuine desire to improve the quality of life for clients.
Proven experience in a supervisory or leadership role, preferably in a Retirement Home setting.
Strong knowledge of relevant regulations, policies, and best practices in the field of home support services.
Excellent communication and interpersonal skills, with the ability to effectively lead and motivate a team.
Exceptional organizational and problem-solving abilities, with the capacity to manage multiple priorities and meet deadlines.

A Day-to-Day Look at the Role:
Oversee the daily operations of the PSW team, ensuring efficient and effective delivery of care services to clients.
Provide leadership, guidance, and supervision to PSWs, including performance management, discipline, training, and development.
Collaborate with other healthcare professionals, such as nurses and physicians, to develop and implement comprehensive care plans.
Ensure compliance with all relevant regulatory standards, policies, and procedures, including maintaining accurate and up-to-date client records.
Conduct regular performance evaluations of PSWs and provide constructive feedback to support their professional growth.
Monitor and assess the quality of care provided by PSWs, identifying areas for improvement and implementing corrective actions as necessary.
Participate in the recruitment and selection process of PSWs, conducting interviews and making hiring recommendations.
Foster a positive and supportive work environment, promoting teamwork and open communication among the Client Services team.
Maintain strong relationships with clients and their families, addressing any concerns or complaints in a timely and compassionate manner.
Participation in clinical on call rotation, and Supervisor of the Day rotation.

What you will need to Succeed:
RPN Certification and proof of registration with the CNO.
Current CPR and First Aid certification.
Valid driver's license and access to a reliable vehicle .
Proof of negative TB skin test (2-step Mantoux).
Proof of a clear Vulnerable Sector Police Records Search (completed within the past 6 months)

Subject to our duty to accommodate under the Human Rights Code, we require all new employees to provide proof of vaccination against Covid-19 prior to commencing employment.

About Us:

RNS Health Care Services Inc. is an accredited organization of professionals providing concerned, competent and compassionate health care services within our community since 1985. Canadian-owned and operated, offering services such as personal support, homemaking, respite care, palliative care, nursing, foot care and community clinics. Our caregivers care for clients in their homes, hospitals, retirement and nursing home facilities.

RNS Health Care Services Inc. is committed to meeting the needs of persons with disabilities and to providing accessibility accommodations for candidates who require them. Reasonable accommodations are available, upon request, to candidates participating in the selection process. Should you require accommodation, please ensure to notify us in advance. RNS is an equal opportunity employer.

We thank all applicants for their interest; however, only those selected for an interview will be contacted. Please visit our website at

Job Types: Full-time, Permanent

Salary: $60,000.00-$70,000.00 per year

Benefits:
Dental care
Disability insurance
Employee assistance program
Extended health care
Life insurance
Paid time off
Schedule:
8 hour shift
On call
Weekends as needed

Application question(s):
Are you a member in good standing with the College of Nurses of Ontario (CNO)?
Please confirm that you have a valid Class G, Ontario Driver's license and access to a vehicle as both are job requirements for this position.

Experience:
Supervisory: 2 years (preferred)

Work Location: On the road

Application deadline: 2024-04-12
Expected start date: 2024-04-16