Customer Analyst

Our client, a leading organization in the insurance and financial services industry, is seeking a dedicated Customer Analyst to join their team. As a Customer Analyst, you will be part of the Customer Support Department supporting brokerages and internal teams. The ideal candidate will demonstrate excellent communication skills, problem-solving abilities, and a proactive attitude, which will align successfully within the organization.

Job Title: Customer Analyst

Location: Markham, ON

Pay Range: $25

Shift: Starting shift needs to be flexible, with business hours from Monday to Friday, 8am - 6pm. Start times can be between 8am and 10am. Current in-office days are Tuesday and Wednesday, with a hybrid schedule requiring reporting 100% into the office on these days.

What's the Job?

• Respond to all phone calls and emails from brokerages, LIAs, and internal collaborators regarding system access, support requests, and mentorship inquiries.
• Deliver a high standard of customer service characterized by clear communication, integrity, timeliness, and accuracy of technical information.
• Ensure that ticket lifecycles do not exceed defined standards.
• Log requests, follow up on outstanding items, and communicate instructions and status updates to users in a clear, professional manner.
• Build, modify, and remove system access as requested, closely adhering to defined standards.

What's Needed?

• College or University Degree, preferably in Business Management or a related field.
• Minimum of 1-2 years of experience in a customer contact center.
• Proficiency in relevant computer applications and call center systems.
• Bilingual proficiency in French and English is a must-have.
• Strong customer service orientation and excellent communication skills.

What's in it for me?

• Opportunity to work in a collaborative and supportive environment that values diversity and inclusion.
• Engage in meaningful work supporting brokerages and internal teams.
• Develop your skills in a dynamic industry with growth potential.
• Participate in a hybrid work schedule that balances in-office and remote work.
• Be part of a company that values your bilingual skills and technical expertise.

If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of: Manpower, Experis and Talent Solutions.

Manpower is a global leader in contingent staffing and permanent resourcing, providing companies with strategic and operational flexibility and creating talent at scale. Our specialized recruiting teams assess and guide talent into meaningful, sustainable employment, while our PowerSuite technology enables deeper insight and smarter matching, helping candidates find opportunities that align with their strengths, experience, and career goals.

In this constantly shifting world, our flexible workforce solutions provide companies with the business agility needed to succeed. Manpower is part of the ManpowerGroup (NYSE: MAN) family of brands, which also includes Experis and Talent Solutions. For more information about Manpower, follow us on LinkedIn, Facebook, X and Instagram.