SAP Specialist

Technical Specialist - SAP Service & Asset Manager (SSAM)

• Contract Length: 12 Months
• Location: Burnaby, British Columbia

Raise is currently hiring a Technical Specialist - SAP Service & Asset Manager (SSAM) on behalf of our client. They're expanding their team to meet growing needs, making this a unique opportunity to work with an industry leader. Our Client, is one of the largest electrical energy suppliers in Canada

Note: The primary pay rate is based on T4 classification; however, we will also consider applications from candidates interested in an INC classification, where applicable.

Description

The Technical Specialist in this role will provide end-to-end technical support for SAP Service & Asset Manager (SSAM), ensuring seamless integration, configuration, and maintenance of the mobile application within the SAP ecosystem. This role is critical for providing guidance on the business capabilities for SSAM, and enabling field operations, asset management, and service workflows through mobile platforms integrated with SAP S/4HANA and ECC systems.

Key Responsibilities:

• Implementation & Configuration
• Install, configure, and maintain SAP Service & Asset Manager mobile application across iOS and Windows platforms.
• Manage integration with SAP ERP and S/4HANA systems using SAP Mobile Services and Business Technology Platform.
• Configure personas (Maintenance Technician, Field Service Technician, Inventory Clerk) and role-based access.
• Technical Support & Troubleshooting
• Provide Level 2/3 technical support for SSAM, including OData services, backend connectivity, and synchronization issues.
• Perform root cause analysis and resolve performance bottlenecks.
• Maintain security roles and ensure compliance with enterprise standards.
• Development & Customization
• Develop enhancements using SAP Mobile Development Kit (MDK), SAP UI5, and Fiori elements.
• Implement custom workflows, dynamic forms, and branding for SSAM clients.
• Integration & Collaboration
• Integrate SSAM with other SAP modules (Plant Maintenance, Materials Management, HR, Finance).
• Collaborate with functional teams, business analysts, and external vendors for solution design and deployment.
• Documentation & Training
• Prepare technical documentation, operational guides, and configuration manuals.
• Conduct training sessions for end-users and junior technical staff.

Required

• Minimum 5+ years of SAP technical experience, with at least 2 years focused on SAP EAM and Service & Asset Manager.
• Technical Expertise
• Strong knowledge of SAP Service & Asset Manager architecture and functionalities.
• Proficiency in ABAP, SAPUI5, OData services, and SAP Mobile Services.
• Experience with SAP S/4HANA and ECC integration.
• Mobile Development
• Hands-on experience with SAP iOS SDK, MDK, and mobile app deployment.
• Familiarity with offline synchronization and persona-based mobile workflows.
• Must be able to provide Level 2/3 technical support for SSAM, including OData services, backend connectivity, and synchronization issues.
• Assets:
• Experience with Agile methodologies and CI/CD tools (GitHub Actions).
• Knowledge of ESRI integration and geospatial data handling (optional but valuable).
• Education and Skills
• Bachelor's degree in Computer Science, Information Technology, or related field.
• SAP relevant certifications, an asset
• Excellent communication skills for cross-functional collaboration.
• Problem-Solving & Communication
• Analytical mindset with ability to troubleshoot complex technical issues.

Additional Information

Every contractor must supply their own Windows 11 Laptop computer for the duration of the assignment.

Every contractor must supply their own "Smart Phone". This is needed to gain access to the Organizations network