D365 F&O Consultent

Role: D365 F&O Consultant

Location: Toronto, ON, Canada

Type: Contract

Description:

• To deliver Tier 2 application support and to provide technical analysis on requested changes to Microsoft Dynamics 365 Finance and Operations and other business applications
• Support related duties would include troubleshooting applications and software for all internal customers, such as operations, development, and other business units
• Technical analysis duties would include mapping functional requirements to technical requirements to ensure all changes are implemented in accordance to established best practices
• Field incoming problem tickets to resolve application and software issues (ERP)
• Prioritize, schedule, and administer all instances where enhancements and defect resolution are required.
• Record, track, and document the problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution
• Communicate application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders
• Test fixes and perform post-resolution follow-ups to ensure problems have been adequately resolved
• Maintain and enhance performance of all new and existing software and applications across the organization
• Identify and learn appropriate software applications used and supported by the organization
• Perform preventative maintenance, including the installation of service packs, patches, hot fixes, and so on
• Deploy changes to production and UAT environments with the support of the development team and perform configuration tasks in accordance with standard deployment guidelines
• Take ownership of application change requests and involve the appropriate parties to see the request to completion
• Ensure that supporting documentation and knowledge transfer for applications that are being supported are in place and updated regularly
• Perform other duties as assigned