Network Manager

THE ROLE IN A NUTSHELL

• Responsible for the overall delivery of Network services including scheduling, delivery, monitoring and compliance activities.
• Lead members of the team consistent with Mission, Vision and Values, and promote achievement of the department's goals and objectives.
• Accountable to lead, motivate, support and provide effective mentoring, coaching for all direct reports.
• Provide advice and direction to members of the department in the negotiation of solutions to complex problems as requested.
• Implement problem management and incident reporting processes that are designed to minimize impacts and promote required communication to required parts of the IT management team.
• Ability to manage root cause analysis and effectively provide management status in our 7X24 computing environment.
• Prepare written reports (e.g. monthly activity, special, status, statistical, informational, etc.) to communicate problem status, capacity measures, performance measurements, and other information to management using written communications.
• Knowledge of industry business trends and best practices and ability to implement where appropriate.
• Lead and/or participate in multidisciplinary project teams, and manage project accountabilities on time, within budget, and at the expected levels of delivery.
• Work collaboratively with the strategic solutions and development management teams to ensure the delivery of network operation's deliverables for application development projects.
• Ensure production related standards and measurable guidelines are adhered to and understood by implementation resources during the construction of applicable infrastructure components.
• Work closely with other I.T. management in technology planning, development and execution of I.T. operating plan. Key deliverables include capacity, refresh and compliance planning.
• Ensure compliance of all software license and maintenance agreements in the network areas
• Works with technical staff and other departments to drive technical excellence and increase overall productivity and profitability.
• Manage contractual agreements with third party technical and material supply contracts and ensure commitments are fulfilled according to terms and conditions.
• Network technical testing and recovery as part of the of the overall business continuity plan.

TECHNICAL SCOPE

• Voice & IVR Systems: Avaya, Verint, NUANCE IVR, Chrysalis IVR
• Monitoring & Management: PRTG, OpenGear Lighthouse
• Networking Protocols & Services: DNS, BGP, Radius Authentication
• Wireless & Hardware: Meraki, Cisco Wireless Technologies
• Cloud Connectivity: Google Cloud Interconnect, Azure ExpressRoute
• Security & Firewalls: Checkpoint Firewall, Checkpoint VPN, Cisco ISE, Firepower
• WAN Technologies: SD-WAN
• Storage Networking: SAN Switches with PRTG Monitoring

QUALIFICATIONS

• Proven experience in managing network operations and leading technical teams.
• Intermediate knowledge of cloud networking (GCP, Azure).
• Strong troubleshooting skills across voice, data, and security platforms.
• Familiarity with enterprise monitoring tools and network automation.
• Excellent communication and leadership skills.
• Ability to work under pressure and manage on-call responsibilities.