HCLTech - 35 Jobs
Vancouver, BC
Posted 9 days ago
Job Details:
Remote
Full-time
Experienced
Job Title:OneTrust Helpline and Case Management
7+ years experiece required
- Proven ability to lead and manage larger teams in different GEO regions.
- Should have a clear understanding and working experience in SDLC, CI/CD, Agile & Sprint programs.
- Ability to Co-ordination with Application and Platform teams, Hyper-Care support, Performance optimization, Unit Test & Integration test support
- Mentor and support other colleagues and L2 team for L3 Technical delivery
- Managing services SLAs like availability (proactive monitoring) and incident resolutions as per SLAs
- Strong client-facing role at the customer location or remotely.
Full stack Development
Understanding of Compliance and Ethics Policies
Reporting and Analytics
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