Join Our Team as a Client Relations Representative!

Are you ready to thrive in a dynamic and innovative workplace? Border Brokers, a leading Canadian Customs Brokerage and Freight Forwarder, is seeking an experienced Client Relations Representative.

With nearly four decades of expertise, Border Brokers stands out by delivering tailored customs clearance solutions that simplify global trade. We pride ourselves on our personalized service, utilizing direct points of contact, specialized in-house teams, and cutting-edge innovations to exceed client expectations.

Explore more about us at .

Job Summary:

As a Client Relations Representative, you will be integral to our team, responsible for onboarding new clients, managing incoming inquiries, identifying issues, updating records, and helping ensure exceptional client care. You'll collaborate closely with various departments to strengthen relationships and deliver outstanding results.

Key Responsibilities:

Efficiently manage multiple tasks while maintaining accessibility for client interactions.

Take ownership of client issues, identify solutions, and ensure prompt resolution.

Collaborate cross-functionally to support ongoing business needs and client relationships.

Deliver outstanding client service through professional phone etiquette and proactive communication.

Manage administrative tasks related to client interactions and service delivery.

Educate clients on industry advancements and our service offerings.

Provide receptionist support and assist with additional duties as required.

Requirements:

High school diploma or equivalent.

Strong customer service and problem-solving skills are essential.

Excellent oral and written communication skills needed.

Prior experience in Customs Brokerage is a must.

Detail-oriented with a thorough approach to tasks.

Proficiency with MS Office applications and generally computer savvy.

Ability to maintain confidentiality.

Traits of a Successful Candidate:

Positive and outgoing personality with a friendly communication style.

Motivated by a strong desire to assist others.

Previous experience in customs clearance is strongly preferred.

Next Steps:

If you are excited about this opportunity, we invite you to apply by submitting your resume detailing your relevant experience and a cover letter telling us why you are the ideal candidate for this role. At Border Brokers, we value diversity and promote employment equity. We encourage applications from all qualified individuals.

_ Please note: _ Due to the high volume of applications received, preference will be given to those who complete all application questions and screenings requested.

_ Join us in shaping the future of Customs Brokerage. Apply today and begin a rewarding career journey with Border Brokers! _

Job Types: Full-time, Permanent

Pay: $35,000.00-$45,000.00 per year

Additional pay:
Bonus pay
Benefits:
Commuter benefits
Company events
Dental care
Disability insurance
Employee assistance program
Extended health care
Life insurance
Paid time off
RRSP match
Tuition reimbursement
Vision care
Schedule:
Day shift
Monday to Friday

Application question(s):
What is your desired annual salary for entry to this position?
Are you be able to reliably commute to the office for this job?

Education:
Secondary School (preferred)

Experience:
Customs Brokerage: 1 year (required)

Work Location: In person