Job Description

Title: Hoarding Assistance Team Case Manager
Category: Unionized, Full time, permanent
Supervisor: Hoarding Assistance Team Program Coordinator

Program and Position Summary

The Hoarding Assistance Team (HAT) Case Manager reports to the Program
Coordinator and will work directly with clients of Options Housing and community partner agencies. The Case Manager will provide intensive case management services to a diverse group of clients who are at risk of eviction due to hoarding through the application of mental health supports such as Cognitive Behaviour Therapy (CBT), harm reduction strategies, Trauma Informed Care, and other therapeutic techniques.

Main Duties
.

Provide intensive case management supports to clients that promote the ability to maintain stable housing and reduce hoarding
Implement hoarding reduction strategies using CBT, harm reduction, Trauma

Informed Care, and other therapeutic approaches

Use the Clutter Image Rating Scale to monitor progress, track outcomes, and evaluate a reduction in hoarding behaviour/clutter
Support clients in the ongoing management of their unit to achieve positive outcomes related to decluttering, garbage removal, preparation for pest treatment, collaboration with landlords, and external contracts for item disposal
Conduct post intervention assessments to monitor improvements to mental and/or physical health among clients
Work with clients to identify goals and improve safety in housing using existing health, safety, and property standards
Support the Program Coordinator with intake assessments
Assist the Program Coordinator in tracking data as required
Mediate crisis situations using non-violent crisis intervention techniques
Work as an integral part of the team, working collaboratively with the Buried in Treasures Peer Facilitators
Other duties as required

Education and Experience

Degree in Social Work (BSW): Social Service Work, or related discipline
A minimum two years' experience working directly with individuals experiencing housing precarity
Experience working directly with individuals living with hoarding behaviours
A minimum three years' experience in case management
Experience advocating for individuals
Experience with direct service delivery
Experience in non-violent crisis intervention and de-escalation

Knowledge and Understanding

Demonstrable knowledge of hoarding and associated therapeutic techniques
Demonstrable knowledge and experience applying harm reduction principles
Sound knowledge of, and the ability to apply motivational counselling, and case management related to the complexities associated with hoarding
Knowledge and understanding of Trauma Informed Care
Knowledge and experience with service agencies and resources for individuals experiencing hoarding and housing precarity
Sensitivity to the needs of individuals who may have mental health and/or substance use
Knowledge of relevant legislation

Skills and Abilities

Strong work ethic and commitment to stay accountable to the professional standards and expectations of the organization
Ability and willingness to provide support to individuals in environments that may contain pests or other adverse conditions
Ability to prioritize, organize, and meet deadlines
Ability and willingness to work with a culturally diverse population
Excellent communication skills both orally and written
Excellent time management
Willingness and comfort with frequent travel through the City of Ottawa
Ability to work independently, and in collaboration with others
Documented evidence of formal trainings such as NVCIS
Current unrestricted registration with regulatory body if applicable
Complimentary training, education, and work experience are considered assets
Ability to converse in languages other than English is considered a strong asset

A vulnerable sector check is required for this position _ having a criminal record may not exclude you from the hiring process, all applicants with concerns about undergoing a records check are invited to contact Human Resources for support in the application process_

Options Housing is committed to providing quality services by establishing a qualified workforce that reflects the diverse population that it serves. We encourage applications from all qualified individuals, including those with lived experience of homelessness, substance use, and/or mental health.

Options Housing welcomes and encourages applications from individuals living with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Accessible formats and communications are available on request by contacting Human Resources.

This position requires you to work at all Options Housing locations, in the community, and in clients' homes. This means exposure to sometimes harsh environments such as; smoke, pests, pets, clutter, verbal abuse, and other adverse conditions. The employee must be ready to respond quickly and effectively in many types of situations including crises and potentially hostile situations.

Job Types: Full-time, Permanent

Pay: $56,910.00-$62,134.00 per year

Benefits:
Casual dress
Employee assistance program
Mileage reimbursement
Paid time off
Wellness program
Flexible language requirement:
French not required
Schedule:
8 hour shift
Monday to Friday

Application question(s):
Do you have access to a reliable vehicle and valid driver's license?

Education:
Bachelor's Degree (required)

Experience:
working with individuals with housing precarity: 2 years (required)
Case management: 3 years (required)

Work Location: In person