Ronald McDonald House Charities (RMHC) Manitoba supports the health and well-being of children receiving medical care by providing essential services and a home away from home for their families. Our programs include Ronald McDonald House, which provides accommodations for out-of-town families, and Ronald McDonald Family Room, a place of respite for both Winnipeg and rural Manitoba families inside HSC Children's Hospital.

RMHC Manitoba is currently inviting applications for a part-time Family Services Associate.

Shift times are bi-weekly on Saturdays and Sundays, from 8 a.m. to 4 p.m. Flexibility to fill in open shifts on an as-needed basis would be an asset.

The part-time Family Services Associate oversees the day-to-day operations of Ronald McDonald House. This individual will be required to provide a compassionate guest experience, at all times, for all families requiring our support.

The successful applicants must be self-motivated with the ability to work independently and collaboratively. The Family Services Associate should be adaptable and feel comfortable interacting with families from diverse backgrounds. The part-time positions are involved in Ronald McDonald House operations and also serves as a resource to families, social workers, hospital staff, and RMHC staff. The candidate must exude a caring, positive attitude and be a team player willing to help wherever needed.

Successful candidates must provide a current and clear (less than 3 months) Criminal Record Check with Vulnerable Sector Check and Child Abuse Registry Check with Vulnerable Sector Check. We ask that you apply for record checks when applying for the position to streamline the process. Applicants must be 18 years of age or older and fully vaccinated against COVID-19 (as per Manitoba Public Health, 2 doses with booster when eligible).

General Responsibilities:

Accept medical referrals and input into guest management software program
Assist and support guest families from pre-check-in to check-out
Support family-based programming, including meal program support
Adhere to RMHC Manitoba policies and procedures
Support housekeeping team, as needed, by cleaning of common areas and bedrooms
Engage and motivate House volunteers
Provide Ronald McDonald House tours to families
Light housekeeping duties

Skills and Qualifications:

Passion for the mission of Ronald McDonald House Charities Manitoba
Minimum grade 12 education
Mature, energetic person with proven skills in customer service and attention to detail
Strong relationship building skills
Calm and caring manner through crisis with a desire to serve others
Computer skills with some proficiency with Microsoft Office software programs
Excellent written and oral communication skills
Ability to climb stairs and move throughout workplace
Professionalism and confidentiality required
Experience in the hospitality sector an asset

Starting Hourly Wage: $17.00 per hour. Hourly wage after one year of employment: $18.50 per hour.

To apply, please email your resume, along with a cover letter and your personal contact information, by August 11, 2025.

RMHC Manitoba is committed to providing an accessible and inclusive recruitment process. If you require accommodations at any stage of the hiring process, please let us know, and we will work with you to meet your needs.

Thank you for your interest in RMHC Manitoba. All qualified applicants will be considered. However, only those selected for an interview will be contacted. No telephone calls please.

Job Types: Part-time, Permanent

Pay: From $17.00 per hour

Expected hours: 7.5 per week

Benefits:
On-site parking
Schedule:
8 hour shift
Day shift
Weekends only

Work Location: In person

Application deadline: 2025-08-11