Ronald McDonald House Charities (RMHC) Manitoba provides essential services that remove barriers, strengthen families, and promote healing when children need healthcare. Our programs include Ronald McDonald House, which provides accommodations for out-of-town families, and Ronald McDonald Family Room, a place of respite for both Winnipeg and rural Manitoba families inside HSC Children's Hospital.

RMHC Manitoba is currently inviting applications for a part-time Family Services Associate.

Shift times: Biweekly on Saturdays and Sundays, from midnight to 8 a.m. Flexibility to fill in open shifts on an as-needed basis would be an asset.

The part-time Family Services Associate oversees the day-to-day operations of Ronald McDonald House. This individual will be required to provide a compassionate guest experience, at all times, for all families requiring our support.

The successful applicants must be self-motivated with the ability to work independently and collaboratively. The Family Services Associate should be adaptable and feel comfortable interacting with families from diverse backgrounds. The part-time positions are involved in House operations and also serves as a resource to families, social workers, hospital staff, and RMHC staff. The candidate must exude a caring, positive attitude and be a team player willing to help wherever needed.

Successful candidates must provide a current and clear (less than three months) Criminal Record Check with Vulnerable Sector Check and Child Abuse Registry Check with Vulnerable Sector Check. We ask that you apply for record checks when applying for the position to streamline the process. Applicants must be 18 years of age or older and fully vaccinated against COVID-19 (as per Manitoba Public Health, two doses with booster when eligible).

General Responsibilities:

Accept medical referrals and input into guest management software program
Assist and support guest families from check-in to check-out
Support family-based programming, including meal program support
Adhere to RMHC Manitoba policies and procedures
Light housekeeping duties

Skills and Qualifications:

Passion for the mission of Ronald McDonald House Charities Manitoba
Minimum of grade 12 education
Mature, energetic person with proven skills in customer service and attention to detail
Strong relationship building skills
Calm and caring manner through crisis with a desire to serve others
Computer skills with proficiency with Microsoft Office software programs
Excellent written and oral communication skills
Ability to climb stairs and move throughout workplace
Professionalism and confidentiality required
Experience in the hospitality sector an asset

Starting Hourly Wage: $17.00 per hour. After 1 year of service: $18.50 per hour.

To apply, please email your resume and cover letter by August 11, 2025, and include your personal contact information.

RMHC Manitoba is committed to providing an accessible and inclusive recruitment process. If you require accommodation at any stage of the hiring process, please let us know, and we will work with you to meet your needs.

Thank you for your interest in RMHC Manitoba. All qualified applicants will be considered. However, only those selected for an interview will be contacted. No telephone calls please.

Job Types: Part-time, Permanent

Pay: From $17.00 per hour

Expected hours: 7.5 per week

Benefits:
On-site parking
Schedule:
8 hour shift
Night shift
Weekends only

Work Location: In person

Application deadline: 2025-08-11