Operations Manager

Recognized for the innovation and quality of its products and services in the electrical sector, our brands - Ouellet Canada Inc., Dettson Industries, Hazloc Heaters, Britech, Delta-Therm Corporation, Épurair, Global Commander, Innovair Corporation and Momento - are shaping the future of heating, cooling and ventilation solutions across North America.

Reporting to the Supply Chain Manager Resistive Heating, you will collaborate with several internal and external stakeholders and help ensure the quality of operation and day-to-day activities on our Crystal Lake Warehouse and shop site (Delta-Therm).

Key Responsibilities:

• General: Plan and coordinate daily warehouse activities including receiving, picking, packing, shipping, and inventory control.
• ERP System: Take ownership of ERP system issues, ensure timely and effective resolutions, and proactively identify opportunities for improvement.
• Human resources: Manage 4 warehouse employees and handle any arising situations in the office or the warehouse and assist in the planning and organization of employee events.
• Coordinate with warehouse staff and office staff: Ensure the team meets performance, quality, and safety standards.
• Administration: Oversee and support administrative duties in the office and ensure that office is operating smoothly.
• Scheduling: Coordinate and book times for inbound and outbound deliveries, ensuring the warehouse runs efficiently.
• Data Entry & Inventory Support: Accurately enter data into our inventory system and assist with inventory management tasks as needed.
• Inventory Audits: Support periodic inventory counts and help reconcile discrepancies in stock levels to ensure accuracy.
• Safety Compliance: Assist in maintaining a safe and compliant work environment by following safety protocols and helping ensure a clean, organized workspace.
• Customer Service: Provide friendly, clear, and professional customer service to CDL drivers, addressing inquiries and ensuring timely and smooth operations.
• Solutions-oriented: Identify problems and come up with effective solutions quickly. Put together long-term plans and initiatives to accomplish company goals efficiently.

Your profile:

• Have a minimum of 5 years of relevant experience in distribution and/or manufacturing.
• Have excellent analytical skills and developed critical thinking.
• Proficiency in Microsoft Office suite, including Excel.
• Experience with ERP systems, Microsoft Dynamics 365 (D365) an asset.
• Proven skills in employee management, supply chain management, change management, and continuous improvement.
• Availability for occasional travel.

We offer:

• Salary between: 73K and 100K/year;
• Rewarding challenges to develop a local business;
• Flexibility in work schedules;
• A friendly and stimulating atmosphere;
• Modular insurance and 401K;
• A respectful and rewarding work environment;
• Distinctive working conditions.