Are you a positive, attentive, and customer-focused individual?

Join our client's team in Saint-Laurent and contribute to delivering outstanding customer experiences in a dynamic and collaborative environment.

Main Responsibilities:

• Respond promptly to customer inquiries via email and live chat

• Resolve issues proactively and suggest appropriate solutionsFollow up carefully on every customer interaction

• Provide clear information about products, promotions, and return/exchange policiesSupport continuous improvement of service practice

What We Offer:

• Two weeks of training (day schedule: 9:00 a.m. to 5:00 p.m.)

• Flexible shifts (day and evening) after training

• 1 day of remote work per week (after training)

• A stimulating environment focused on service quality

• Easily accessible location by public transportation

How to Apply:

Send your application to or contact us at ext. 212

Please mention reference number MMMDY030725 and ask for Mike

Thanks

Requirements:

• DEC or equivalent diploma

• Perfectly bilingual (French and English - written and spoken)

• Minimum 1 year of experience in customer service (call center is a plus)

• Excellent communication and writing skills

• Strong analytical thinking, empathy, and clarity in communication

• Comfortable with digital tools and technology

• Experience in retail or e-commerce customer service is an asset