Department: Customer Service

Reporting Structure: Customer Service Manager
Summary:
We are seeking a dedicated and detail-oriented individual to join our remote Customer Service team. As a Customer Service representative, you will be responsible for providing exceptional service to our customers through various channels, including phone, email, and chat. This role requires excellent communication skills, problem-solving abilities, and a customer-focused mindset.

Responsibilities:
Responding to customer inquiries and resolving issues in a timely and professional manner
Providing product information and assistance to customers
Processing orders, returns, and exchanges
Maintaining accurate customer records and documentation
Collaborating with other departments to ensure customer satisfaction
Qualifications:
High school diploma or equivalent
Previous customer service experience preferred
Excellent communication skills, both written and verbal
Strong problem-solving abilities
Ability to work independently and as part of a team
Proficiency in Microsoft Office and CRM software
If you are passionate about providing exceptional customer service and thrive in a remote work environment, we want to hear from you! Apply now to join our dynamic Customer Service team.