Duration: 6 months contract, Full-Time

Employment Type: W-2

Job Description:

• The Customer Logistics Representative plays a critical role as the interface between customers and the company. They operate within a team environment and are responsible for processing orders and credits, investigating claims, coordinating returns, enforcing order fulfilment policies, and effectively communicating information.

Responsibilities:

• 25% Order and credit processing - process standard and non-standard or complex orders received via phone, email, fax or EDI, process credits
• 15% Returns - research and approve/deny customer returns ensuring adherence to policies
• 20% Customer inquiries and communications - respond to customer inquiries with varying levels of complexity and difficulty; ensure issues and problems are resolved appropriately and in a timely manner; communicate difficult or complex information to customers; use facts and data appropriately to address customer questions
• 15% Customer claims - investigate and ensure resolution of all customer claims within specified timelines; prepare reports and documentation to support the approval or denial of the claim; communicate decisions to customer
• 10% Tracking - maintain call and email logs; ensure completeness and accuracy of logs and perform analysis to support monthly reports and metrics
• 10% Reporting - prepare other reporting related to Narcotic orders, month-end and returns
• 5% Professional and Personal Development - create and achieve goals and objectives; active participation in Goals & Objectives discussions and the 5 conversations

Experience:

• Hyrid role 3 days onsite and 2 days remote
• 3 years experience in Customer Service or a related role preferably in the healthcare/pharmaceutical industry
• Strong attention to detail, accuracy and process adherence
• Experience in managing multiple priorities simultaneously
• Excellent interpersonal and communication skills - verbal and written
• Strong independent problem solving skills; able to apply judgment in handling complex and sensitive inquiries and issues
• Understanding of the order to cash cycle, and supply chain basics
• Strong focus on compliance Technical competency requirement
• Strong aptitude for systems and experience with SAP preferred
• Bilingual (English / French)
• Highly proficient in MS office applications, including advanced Excel skills
• Skilled in analytics, data communication
• Working knowledge of SOX, GMP and Healthcare Compliance requirements

Top Three Skills: Experience in Customer Service and/or S/4, strong aptitude for systems & process, bilingual

Skills:

• SAP

Education:

• University degree or community college preferred

About US Tech Solutions:

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit .

US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Recruiter Details:

Name: Azhar

Email:

Internal Id: 25-41674