Customer Service Representative

Location: Hawkesbury On-site Full-time Permanent

About the Opportunity

Our client, a well-established Canadian manufacturer of custom magnetic components and power conversion products for the transportation, medical, and defense industries, is seeking a reliable and service-oriented B2B Customer Service Representative to join their team.

Founded in 1977, they have earned a strong reputation for quality, innovation, and outstanding service. This is a great opportunity to be part of a collaborative team in a company that values precision, professionalism, and long-term relationships.

Key Responsibilities

• Serve as the primary point of contact for customer inquiries related to orders, shipments, billing, and credits
• Monitor and manage customer orders using the company's ERP system (Odoo)
• Provide accurate and timely updates on order status, lead times, and any required changes
• Prepare and send invoices, coordinate with accounts payable departments
• Liaise with the production team to ensure timely shipments and resolve scheduling conflicts
• Create and distribute open order reports to key customers on a weekly basis
• Assist in generating credit memos when required, in collaboration with the Quality Assurance team
• Follow up on customer satisfaction to support ongoing service improvements
• Maintain strong communication with internal departments including sales, production, and QA

Qualifications and Skills

• Minimum of 2 years' experience in a customer-facing, B2B environment
• College diploma or university degree in business, administration, or a related field preferred
• Strong written and verbal communication skills
• Comfortable using Microsoft Office and ERP/CRM systems
• Highly organized, detail-oriented, and capable of managing multiple priorities
• Ability to work independently and take initiative in a fast-paced manufacturing environment
• Bilingual in French and English is a strong asset
• Must be available to work on site, Monday to Friday

Compensation and Benefits

• Competitive salary: $50,000 - $55,000 per year
• 10-15% Bonus opportunities
• Comprehensive benefits package including:
• Extended health and dental care
• Vision care
• Life and disability insurance
• Employee assistance program
• Paid time off
• On-site parking
• Casual dress policy

Work Schedule

• Monday to Friday
• 8-hour daytime shifts
• On-site only