Job Title: Bilingual (French/English) Customer Service Representative

Location: Cambridge, ON (On-site)

Job Type: Permanent, Full-Time

Hours: Monday to Friday, 8:30 AM - 4:30 PM (5 days in office)

Stat Holidays: Required to work on a rotating schedule

Kelly Services is proud to be recruiting for a permanent full-time Bilingual Customer Service Representative (French/English )for our client, a prominent and reputable company in the water treatment industry, located in Cambridge, ON. This is a fantastic opportunity to join a professional, collaborative environment with a company that values long-term career growth and employee wellbeing.

Main Responsibilities Include:

• Handling inbound inquiries from customers via phone, chat, email, and walk-in.
• Assisting with product selection, order placement, pricing, and delivery options.
• Providing technical information and support on product lines.
• Maintaining detailed and accurate records of customer interactions and transactions.
• Collaborating with Regional Sales Managers and internal departments to resolve issues and meet customer needs.

What You Bring:

• Fluency in both French and English (spoken and written) - is required.
• 1-2 years of experience in a call centre or customer service role; experience in wholesale or retail plumbing is preferred.
• Mechanical aptitude or familiarity with plumbing, heating, or water treatment industries is an asset.
• Strong computer literacy and comfort with various platforms; ERP software experience is a plus.
• Proficiency in Microsoft Office, especially Excel.
• Excellent verbal and written communication skills.
• High attention to detail and strong data entry skills.
• Ability to multitask and stay organized in a fast-paced environment.
• Positive attitude and a strong team player mindset.

What's in It for You:

• Competitive salary package
• Comprehensive benefits package including Health & Dental (cost-shared)
• RRSP matching program
• Paid vacation and personal days
• Short-Term and Long-Term Disability Insurance
• Life Insurance & AD&D, with optional coverage for you and your family
• Opportunities for professional development and advancement

Why Kelly ?

As a worker today, it's up to you to take charge of your career and look for opportunities to learn, grow and achieve your potential. Helping you find what's next is what we're all about. We know what's going on in the evolving world of work-just ask the nearly 500,000 people we employ each year. Connecting with us means getting the support, guidance and opportunities needed to take your career where you may have never imagined.

About Kelly

At Kelly, we're always thinking about what's next and advising job seekers on new ways of working to reach their full potential. In fact, we're a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best and our employment opportunities span a wide variety of workstyles, skill levels and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.