Client Success Manager for Enterprise accounts:

You will work closely with newly acquired and existing clients to understand their business needs and address critical pain points.

You will enable individual users to achieve their goals by leverage our insights, data and access to economists.

You will be expected to drive adoption and identify opportunities for growth across your accounts.

The ideal candidate will have:

A strong background in fintech, client success, excellent communication skills, and the ability to build tailored solutions that align with an individual user objectives.

You will collaborate with the sales and marketing teams to drive client engagement, revenue growth and retention strategies that foster long-term partnerships.

Up to around 4 years of experience in financial markets.

Key Responsibilities:

• Build and maintain strong relationships with senior executives across your Enterprise accounts. You will often be presenting to and nurturing C-Suite level contacts as well as identifying and nurturing client advocates.
• Provide onboarding and training to new users to ensure they are utilising our products effectively.
• Monitor adoption and satisfaction to proactively address any issues and identify opportunities for upselling or cross-selling services.
• Work closely with internal teams to relay client feedback and contribute to product enhancements.