Consumer Service Representative (Bilingual - French/English)

Location: Woodbridge, ON (Hybrid)

Type: Full-Time Permanent

Why You'll Love This Role:

• $55-$60K base salary
• Paid overtime (3-5 hrs/week = extra $4K-$7K annually)
• Annual bonus program (5-7%)
• Full benefits from Day One (health, dental, life insurance)
• 3 weeks' vacation + 5 sick days
• Hybrid model: 3 days in office after training
• Tools: CRM, SAP, phone/email platforms

What You'll Do:

• Handle 50-75 calls daily (plus emails) from consumers
• Provide support on product use, warranties, repairs, and more
• Log cases, process orders, and follow through in CRM and SAP
• Coordinate with internal teams to resolve customer concerns
• Learn and retain product knowledge across multiple categories
• Contribute to a high-performing, team-focused service environment

What You'll Need:

• Fluency in French & English (spoken and written)
• 3-5 years of experience in a high-volume call center
• Strong communication, detail orientation, and time management
• Ability to work hybrid (car required - not transit accessible)
• Willingness to commit long-term and grow with the role

Additional Info:

• Standard hours: 9 AM - 5 PM, Monday to Friday
• Onboarding: 4 days/week in office for 2-3 months
• Defined contribution pension plan available after 1 year
• Interviews include phone, virtual/in-person, and French fluency evaluation