Position Summary:

We are seeking a highly organized and proactive Residential Administrator to oversee the day-to-day administrative operations of two residential buildings totaling 400 units. The ideal candidate will be the first point of contact for residents, vendors, and contractors, ensuring smooth building operations, excellent customer service, and compliance with property management policies.

Key Responsibilities:

Resident Relations:

• Serve as the primary contact for tenant inquiries, concerns, and service requests.
• Coordinate move-ins, move-outs, and unit inspections.
• Maintain accurate resident records and lease documentation.
• Organize and communicate building notices, newsletters, and community updates.

Administrative Duties:

• Maintain and update tenant databases, rent rolls, and lease files.
• Process rent payments, issue receipts, and follow up on arrears.
• Prepare reports for management including occupancy, maintenance, and financial summaries.
• Assist with budgeting, invoicing, and expense tracking.

Qualifications:

• Minimum 2 years of experience in residential property administration or a related field.
• Strong organizational and multitasking skills.
• Excellent communication and interpersonal abilities.
• Proficiency in property management software (e.g., Yardi, Buildium, or similar).
• Knowledge of local housing regulations and tenant rights is an asset.