A leading provider in temporary housing and living support services for individuals displaced by property damage events is seeking a dynamic and strategic Senior Operations Leader. This role is central to delivering exceptional service to policyholders navigating housing transitions following events such as fire, water, or storm damage. With a national network of vendor partnerships and a commitment to innovation, the organization is poised for significant growth, and they're looking for a senior leader who can scale operations with them. This role is best suited for a seasoned operator with an entrepreneurial mindset and proven financial acumen. You will oversee multiple departments, including client services, vendor relations, and claims processing, with full responsibility for operational execution and profitability. Your mandate: elevate the quality and efficiency of service delivery while building a collaborative, high-performance team culture.

Description

Operational & Financial Oversight

• Manage daily operations with full ownership of P&L and financial performance.
• Monitor key metrics, control costs, and implement strategies to improve profitability.
• Ensure teams are aligned with performance goals and deliver strong service outcomes.

Process Optimization

• Streamline workflows to improve efficiency and scalability.
• Oversee training and ensure consistency across teams.
• Lead adoption of tools and systems that enhance operational effectiveness.

Vendor & Partner Relations

• Strengthen supplier partnerships to secure quality, cost-effective housing solutions.
• Monitor market trends and adjust sourcing strategies accordingly.

Escalation & Crisis Management

• Act as point of contact for complex claims or high-priority issues.
• Lead emergency response efforts during major events, ensuring continuity and support.

Team Leadership

• Mentor managers and build a collaborative, high-performing team.
• Promote accountability, open communication, and a customer-first mindset.

Continuous Improvement

• Champion innovation and lead change initiatives across operations.
• Use data insights to drive improvements in service and efficiency.

Requirements

• 5-7 years of progressive experience in operations leadership, ideally in a service-based environment (hospitality, insurance services, corporate housing, or similar).
• Experience managing managers, with a track record of building performance-driven cultures.
• Strong business and financial insight, including P&L responsibility and margin optimization.
• Excellent communication, stakeholder engagement, and conflict resolution skills.
• Analytical and tech-savvy, comfortable with CRM platforms (experience with HubSpot is an asset).
• Resilient, adaptable, and solutions-focused under pressure.
• Post-secondary education in Business, Commerce, Supply Chain, or a related field preferred.

Corporate Culture

• A leadership role within a growing, impact-driven organization
• Competitive base salary and performance incentives
• Health and wellness benefits
• Opportunities for advancement and career development
• A collaborative and entrepreneurial team culture
• The chance to make a meaningful difference for people displaced by unexpected events

Contact Carmen MacKeage at x5 or submit your resume in confidence below.