Required Skills & Experience

• 2-3 years of experience in UX Writing / Content Design

• Large enterprise experience

• Agile experience, specifically working with technical stakeholders

• Strong sense of collaboration with various stakeholder groups and ability to adapt to various working style

• Strong communicator, dependable, and a go-getter who can work with stakeholders to drive clarity about user needs and business objectives, advance our design practice, and advocates for the user

Nice to Have Skills & Experience

• Specific experience within banking or other financial institutions

• Figma application experience

• CMS experience (ideally Contentful)

Accessibility experience

Job Description

We are seeking a dedicated and innovative Jr. Content Designer to join a Big 5 banking client. In this role, you will be instrumental in creating engaging and intuitive customer experiences for diverse product portfolios on the public website. You will collaborate closely with various product partners, designers, and content designers to ensure the delivery of high-quality content. The ideal candidate is expected to have excellent organizational and stakeholder management skills.

Responsibilities:

• Collaborate with different product partners and designers across various portfolios, ensuring organized and cohesive content development.

• Engage with stakeholders and the development team to gain feedback on content.

• Participate actively in content and design sprints, bringing innovation and creativity to the forefront of all projects.

• Work alongside UX Researchers to enhance user experience through data-driven insights.

• Manage the tracking of content updates efficiently while overseeing backlog management for submitted contents.

• Provide day-to-day support in delivering strategies and tactical plans that align with broader corporate and brand marketing strategies for the assigned Line of Business (LOB).

• Collaborate with content and design (UX) team to create and update web pages, ensuring proper functionality, usability, and mobile responsiveness across all platforms.

• Edit, QA, and publish content for web pages using a content management system (CMS), ensuring it aligns with brand guidelines and SEO best practices.

• Ensure content aligns to requirements including content links and visible and non-visible content.

• Measure project and site performance.

• Team with Senior Manager and Digital Managers to ensure that all initiatives and projects are aligned to digital strategy.

• Work with internal business groups to ensure web representation meets their product and marketing needs.

• Maximize online space for all LOBs in collaboration with the Senior Manager.