Looking for meaningful work that makes a real impact? This opportunity offers more than just your next job-it's a chance to grow into leadership while making a difference in your community. Our client is a mission-driven, non-profit social enterprise that reinvests its revenues into employment, housing, and support programs for individuals facing barriers such as disability or disadvantage. Each store reflects the unique character of its community, offering one-of-a-kind finds and life-changing second chances. Whether you're processing donations, mentoring teammates, or helping build stronger communities, your work will be part of a bigger purpose.

As a Manager in Training, you'll work alongside experienced store leaders to gain the knowledge, skills, and confidence needed to grow into a full-time management role. This hands-on learning role provides exposure to all aspects of store operations while reinforcing the organization's commitment to community, sustainability, and people development. There are jobs-and then there are jobs that change lives. If you're passionate about inclusion, sustainability, and community impact, this could be the role for you.

Description

• Support day-to-day operations of the retail and donation centre, including sales floor, donation intake, and backroom functions
• Ensure donor and customer satisfaction by delivering consistent, high-quality service
• Assist with mission-based placements, including assessments, coaching, and training in collaboration with community partners
• Manage all retail operations in line with organizational systems, goals, and procedures
• Prepare and manage store budgets, monitor wage-to-sales ratios, and maintain profitability targets
• Train, supervise, and develop team members in a supportive, inclusive environment
• Schedule staff efficiently and submit timely time and attendance reports
• Maintain compliance with all health, safety, and security policies and practices
• Ensure operational metrics are completed and recorded accurately (e.g., donor counts, product movement, rotation counts)
• Oversee daily financial routines, including register readings, deposits, cash reports, and expense logs
• Monitor industry trends and local competitors to support effective pricing and merchandising
• Champion workplace health and safety, complying with all applicable legislation and internal policies
• Perform other duties and special projects as required

Requirements

• Experience as a team lead or supervisor, ideally in retail, warehouse, logistics, or donation-based environments
• Strong ability to lead, coach, and motivate others
• Commitment to customer service and community impact
• Organized and able to balance multiple priorities in a dynamic environment
• Knowledge of scheduling, budgeting, and basic HR procedures is an asset
• Comfortable with POS systems, MS Office, and basic reporting tools
• Valid driver's license and willingness to travel locally as required

Corporate Culture

• Be part of a purpose-led organization that creates real change in people's lives
• Access structured leadership development and long-term growth opportunities
• Enjoy a competitive salary and benefits package
• Work in a collaborative and values-based team environment
• Make a tangible impact in the community every day

This organization is committed to having a safe, inclusive workplace with teams that reflect the diverse communities they serve. They believe in giving everyone a chance to shine and grow-and expect all staff to contribute to these values.

Contact Liz Crompton at x6 or submit your resume in confidence below.