WE'RE HIRING

Position Title: Customer Service Representative- French

Contract: 12-15 months

Work Location: 16750 Trans-Canada Hwy, Kirkland, Quebec H9H 4M7

Timing: 8:30 to 4:30 pm

Hybrid- 2 days a week Tuesday and Wednesdays in office

Bilingual- French/English

Key Skills:

• Customer focused role - This is NOT a call centre
• Getting sales order on email/Phone and entering them in SAP. Any ERP knowledge is good to have

Job Description

The Customer Service Representative reports to the Associate Director, Logistics and Customer Support. This position provides the key communication link between our customers, sales, marketing, logistics personnel to ensure optimal service to our total customer base i.e. external and internal. Duties include but are not limited to the following:

• Process and proof every customer order received. Validate the accuracy of all special details or instructions to ensure first quality service.
• Manage Key Account customers, ensure all customer expectations are met.
• Investigate, analyze and resolve all customer deductions/credit requests within required time frames.
• Handle all internal and external customer service requests
• Handle and/or redirect, as appropriate, all customer inquiries such as authorization to return, shipment tracing, shortages, price discrepancies, product complaints, cheque requests, notification to sales representatives, etc.
• Provide support for all product promotions, including information and statistics as required.
• Maintain appropriate master files to ensure all information is current and accurate.
• Stay abreast of technology, such as MS Office suite, EDI, order entry and MRP systems, etc. to optimize and enhance efficiency and effectiveness in interactions with customers.

The Customer Service Representative must know and follow all legal and regulatory requirements as well as industry practices and standards. He/she must also fulfil his/her duties in accordance with MAH's culture and in compliance with its values, policies and procedures, and apply MAH's leadership behaviours.

Skills

• Ability to process a large amount of information quickly, accurately and efficiently
• Excellent knowledge of computer systems and Microsoft software (Outlook, Excel, Word)
• Good organizational and time management skills
• Excellent ability to interact and communicate clearly and effectively (oral and written)
• Ability to work under pressure, both independently and as part of a team
• Ability to work collaboratively with various cross-functional teams
• Ability to work well with minimal supervision in a fast-paced environment and to manage multiple tasks simultaneously in a dynamic environment

Education/Experience/Language

• Education: College Degree
• Minimum of five (5) years of relevant experience, preferably in the pharmaceutical industry in customer service
• Experience working with the SAP system is an asset.
• Languages: Bilingualism required (French and English), both oral and written.