Sr Project Manager (Engagement Manager) - Workday

Toronto

As a Senior Workday Engagement Manager, you'll fully manage the successful implementation of Workday solutions for customers by working closely with customer business teams and internal delivery teams to drive the scope, definition and delivery of solutions that are fit for purpose and commercially viable. You'll take accountability for the complete delivery lifecycle alongside the sales and capability Solution Architects. You'll manage all aspects of your projects, which will typically be either one large, complex project or multiple smaller projects. This will include project planning, resourcing, milestone tracking, commercial management and customer satisfaction.

• Commercially managing the implementation of global Workday programs from pre-sales through implementation to hand over to AMS (Application Management Services).
• Acting as the key client interface between functional and technical teams and the client.
• Pragmatically offering domain experience (HCM, Fins, Payroll or where relevant to a Workday Capability) to provide functional insight and thought-leadership.
• Managing all aspects of delivery including project planning, resourcing, milestone tracking, commercial management and customer satisfaction.
• Leading and supporting blended teams of colleagues, client and partner resources to share knowledge and develop an integrated delivery ethic.
• Agreeing objectives, outputs, milestones, timescale with client, together with associated contract and commercial terms.
• Identifying requirements, business processes, application configurations, testing plans and other artefacts to be documented to ensure shared understanding and facilitate knowledge transfer.
• Creating well structured & accurate deliverables and presenting to client steering level groups to secure proposed recommendations and agreement.
• Identifying and actioning appropriately opportunities to win business, including negotiating and closing at a senior client level.
• Contributing to supporting and growing the businesses Way of delivering with excellence to our clients by partnering with colleagues and mentoring other EMs by example and intentional collaboration.

MINIMUM (ESSENTIAL) REQUIREMENTS:

• Experience in implementing back office systems with direct experience in the successful delivery of solutions within a consulting environment/ IT services environment
• Full lifecycle project management experience, from initial opportunity through to requirement development / definition, functional solution design, implementation, data-migration, system testing, user acceptance testing, go-live and service management
• Demonstrable deployment service delivery experience with a consulting / IT services environment.
• Excellent customer focus, able to assess customer needs, build relationships and manage customer expectations. You will be able to intervene effectively and resolve customer escalations appropriately
• Commercial experience of managing and supporting geographically distributed and blended teams of colleagues, client and partner resources to share knowledge and develop an integrated delivery ethic