Job Title: Lead Hand

Location: Mississauga, Ontario

Shift Time: 7:00am to 3:30pm

Terms: Permanent Full-Time

Salary: Competitive, based on experience

Reports To: Fulfillment Services Manager

About Us: North American Freight Forwarding is a Canadian based company specializing in logistics services with specific strength in warehousing and distribution, LTL consolidations, expedites, full truckloads and specialized equipment service to and from Canada, United States and Mexico. As a professional international freight forwarder, we provide overseas import and export ocean and air freight services all over the world.

We seek out driven, talented individuals to join our team to meet and exceed our clients' needs. We offer a rewarding career and brand that our employees are proud to represent.

Job Purpose:

This role is responsible for supporting a high-performance team by monitoring daily workflow operations, training, and supporting the onboarding of new hires. This role plays a key part in supporting team performance through clear communication, prioritization, and continuous feedback. They ensure the team meets deadlines while maintaining a collaborative and accountable work environment. This role champions workplace safety and helps identify growth opportunities for team members to advance in their careers.

Duties & Responsibilities:

Leadership & Team Coordination

• Support company Objectives and Key Results (OKRs) by proactively contributing to initiatives that drive strategic goals and organizational success
• Support daily pre-shift meetings to align and motivate the team
• Monitor resources and daily tasks to ensure efficient warehouse operations
• Monitor work quality and coach team members to meet performance targets
• Support onboarding and ensure new employees have the tools, training, and support needed for success
• Communicate effectively with leadership and cross-functional teams
• Open and/or close the warehouse as needed

Operations & Workflow Management

• Support daily warehouse functions, including picking, packing, shipping, receiving, and forklift operation
• Support continuous improvement initiatives across warehouse operations
• Encourage action plans to improve productivity, accuracy, and service levels
• Lead by example, being a company ambassador for quality standards and procedures

Equipment & Safety Compliance

• Conduct and document daily equipment inspections, including forklifts and material handling equipment
• Monitor battery charge levels and properly store or maintain spare batteries (site dependent)
• Promote and maintain a safe working environment by supporting health and safety initiatives
• Identify and report equipment for performance concerns to Management for resolution
• Assist in cleaning and organizing the warehouse during and after shifts, including high and low spaces

Inventory Handling & Material Movement

• Safely operate equipment to move, store, and retrieve palletized goods above floor height
• Load/unload materials using appropriate devices such as forklifts, skids, or clamps.
• Assist with inventory and cycle counts and record material weight, quantity, and conditions as assigned
• Report damages or discrepancies in product or inventory to management

Documentation & Reporting

• Complete daily reports and suggest improvements to enhance efficiency
• Handle routine paperwork such as picking sheets, returns, and bills of lading
• Ensure accurate documentation and tracking of material movements and conditions

Mindset & Personality:

• Safety Conscience
• Team-Oriented
• Accountable
• Solutions-Focused
• Calm Under Pressure
• Organized & Detail Oriented
• Strong Communicator
• Continuous Improvement Mindset
• Adaptable
• Respectful & professional
• Motivated & Positive

Professional & Educational Background:

• Valid Forklift License
• Experience in an ISO environment
• Warehousing or Third-Party Logistics (3PL) experience

Skills & Ability:

Leadership & Team Management

• Able to lead and motivate a team in a fast-paced environment
• Able to provide constructive feedback and support employee development

Organizational & Problem-Solving Skills

• Time management and organizational skills
• Able to prioritize competing demands and adjust to changing priorities
• Problem-solving skills with a focus on continuous improvement
• Attention to detail to ensure accuracy in inventory, documentation, and process execution

Communication & Interpersonal Abilities

• Clear and professional communicator (verbal and written, in English language)
• Ability to collaborate effectively with multiple departments and external customers
• Good interpersonal skills to build team morale and encourage accountability

Technical & Operational Skills

• Proficient in warehouse operations: receiving, picking, packing, shipping, and inventory control
• Skilled in operating forklifts and other material handling equipment (with valid certification)
• Ability to read and interpret documents such as pick lists, shipping labels, and bills of lading
• Competent in using basic warehouse management systems (WMS) and handheld scanners

Effort & Working Conditions:

• Physically fit and able to lift up to 50 pounds
• Capable of standing, walking, and performing physical tasks for extended periods
• Able to stay alert and make sound judgement during busy or repetitive tasks

Why Join Us?

• Opportunity to shape client success and operational excellence in a dynamic logistics environment
• Collaborative and supportive team culture with a focus on continuous improvement
• Casual work environment
• Engaging social activities and events throughout the year
• Competitive salary and above-standard benefits with opportunities for professional growth
  • Extended health benefits
  • Dental care
  • Vision care
  • Employee Assistance Program
  • Life insurance
  • RRSP program

Our organization takes the accessibility needs of employees and candidates with disabilities into account during the position summary review process. Employees and candidates are required to notify their Director/Manager/Supervisor or Hiring Manager if they have any particular accessibility needs and the organization will work with the employee to address them.

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