We are a Vancouver Managed IT Service provider founded in 1997 and focusing on health care. We foster a results-oriented environment that values autonomy and offers the flexibility to manage your own time effectively.

This position is a front-line customer facing role that requires fluent English communications skill.

Required skills:

• Recent experience working for an MSP (must-have)
• Microsoft 365 and recent experience working with Azure cloud administration (2+ years, (e.g., tenant setup, Exchange Online, Intune, Azure AD)
• Windows Server: Experience with installation, management, and troubleshooting (up to 2022)
• Virtualization: Proficient with Hyper-V and VMware ESXi environments
• Firewalls & VPNs: Experience with SonicWall, Unifi devices, and site-to-site or client VPNs
• Remote Desktop Services: Setup and support of Windows RDS environments
• RMM tools: Proficiency in ScreenConnect and Remote Monitoring & Management platforms
• Printer/MFP config: Canon and Ricoh multifunction printer/scanner setup and troubleshooting
• Cybersecurity awareness: General knowledge of endpoint protection, phishing mitigation, and best practices
• Network troubleshooting: Solid understanding of TCP/IP, DHCP, DNS, VLANs, and basic routing

Soft Skills:

• Strong verbal and written English communication skills (client-facing role)
• Ability to work independently and manage time effectively

Other Requirements:

• Valid driver's license and reliable vehicle for on-site visits (reimbursed)
• Smartphone capable of running authentication and support apps (reimbursed)
• Must be legally authorized to work in Canada

The interview process:

• We do a screen share session where you demonstrate your communication and technical skills

Work environment:

• Hybrid, Vancouver, BC: mix of remote work and on-site client visits in Greater Vancouver area
• Job flexibility

Job Type: Full-time (open for part-time candidates)

Full-time hours: 37.5 per week

Pay: $50,000.00-$130,000.00 ($50K base salary and bonus based on performance).

Benefits:

• Profit sharing
• Dental care
• Extended health care
• Paid time off
• Vision care
• Work from home

Schedule:

• Monday to Friday, standard business hours (some flexibility possible)
• Occasional after-hours work may be required for emergency client issues