Senior Developer - ITSM ServiceNow

Mississauga, Ontario Calgary, Alberta

Full-time Permanent

Technical skills (Required - Mandatory)

• ServiceNow ITSM concepts including VMO, eBonding/ Integrations,
• Open Source solutions
• Minimum 2 ServiceNow Certified Implementation Specialist
• Certifications, ITIL v3/v4 foundation certified
• Expert Proficiency of working with ServiceNow platform for GlobalCustomers
• Design Frameworks and Methodologies; Non Functional Requirements
• Architecture definition, design and development tools
• Scripting, COTS , TMF standards like SID, eTOM, TAM

Soft skills:

• Experience in running operations with ITIL processes / ITIL certified.
• Excellent Analytical and troubleshooting skill.
• Excellent in Verbal, written communication.
• Creative thinking in implementing Service improvements (automation, incident reduction, etc.).
• Willingness and flexibility to learn new technologies, scale up quickly and adapt to different roles as the situation demands.
• Experienced in running operations following ITIL processes.
• Experienced in writing RFPs solutions and presentations during client visits.
• Experience with leading a geographically separated customers and onshore/offshore teams
• Cross functional Knowledge on matters that require coordination across organization and collaborates well with other groups, voluntarily shares information.