JOB TITLE: Rolex Certified Watchmaker

POSITION DETAILS: Full time

REPORTING TO: Boutique Manager

POSITION LOCATION: Yorkdale Store

About Raffi Jewellers:

At Raffi Jewellers, we are proud to be a trusted jeweller in Ontario, serving the GTA, Mississauga, and surrounding areas as an Authorized Retailer of Rolex, Tudor, Raffi Fine Diamond Jewellery, and Fine Accessories. Our commitment to expertise and exceptional service has built lasting relationships with our clients, and we are honoured to continue exceeding expectations for generations to come.

Join the Raffi Jewellers Team:

Raffi Jewellers, Ontario's trusted name in luxury retail, is seeking an experienced Rolex-certified Watchmaker to join our team. If you're passionate about providing top-notch service to a diverse client base and representing standards of excellence, we invite you to become part of the Raffi Jewellers tradition.

Overview of Job:

As an integral part of our Rolex Accredited After-Sale Service Department, the Watchmaker will ensure each client receives the highest level of care and service. This position requires technical expertise, precision, and strong communication skills to maintain our commitment to exceptional service.

As a Certified Watchmaker at Raffi Jewellers, you will:

• Ensure that the Rolex After-Sales Service workshop continually meets brand requirements and client expectations.

• Perform quality control processes to ensure watches meet performance and functionality standards.

• Communicate with clients regarding the status of jobs, including estimates, repair/service recommendations, and timelines.

• Manage and maintain client leads for watch repairs and servicing.

• Support sales professionals when required, to enhance client experience.

• Work closely with management and staff to uphold quality control standards.

• Order materials and parts as required, ensuring proper assessment of repairs and services needed.

• Provide training and development to staff and fellow watchmakers on technical aspects and functionality, fostering a culture of learning and growth.

• Actively engage with clients and staff, upholding Raffi Jewellers' customer excellence philosophy.

• Participate in mandatory training and continuous development programs.

• Perform additional duties as assigned.

We'd love to hear from individuals who:

• A recognized qualification in watchmaking (e.g., equivalent to a Swiss "CFC Horloger praticien") or successful completion of Rolex certification tests.

• Strong theoretical watchmaking knowledge and expertise in Rolex products.

• Excellent motor skills, hand-eye coordination, and attention to detail.

• Ability to work both independently and collaboratively in a fast-paced environment.

• Proficiency in emails, online portals, and tracking tools (e.g., Excel).

• Strong critical-thinking, time-management, and communication skills.

• Verbal and written fluency in English.

• Qualified candidates must be legally entitled to work in Canada.

Why you'll love growing your career at Raffi Jewellers:

• Exceptional Team Environment : Join an innovative and supportive team dedicated to excellence and client satisfaction.

• Career Development : Access specialized training and development opportunities to advance your skills across different facets of the luxury retail industry.

• Exclusive Experiences : Be part of exciting VIP events and work with fine timepieces and jewellery that define craftsmanship.

• Commitment to Excellence : We value precision, integrity, and the highest standards of service in every interaction; not only for our clients, but also with every member of our team.

• Competitive Compensation : Enjoy industry-leading pay and a comprehensive benefits package.

• Work-Life Balance : Experience a workplace that supports your well-being and fosters inclusivity.

Diversity and Inclusion:

Raffi Jewellers is committed to fostering an inclusive and diverse workforce. We welcome applicants from all backgrounds and encourage those who may contribute to the diversification of our team to apply.

Raffi Jewellers welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

How to Apply:

If you're passionate about the art of watchmaking and are ready to play a vital role in providing exceptional craftsmanship and service at Raffi Jewellers, we'd love to hear from you! Please submit your resume or send us an email at .

We want to thank all applicants for their interest in Raffi Jewellers, but only those selected to proceed will be contacted.