Job Title: Onboarding/Implementation Specialist (EMR)

Location: Burnaby, BC

Job Type: Full-Time

Overview:

We are seeking an Onboarding Specialist to join our dynamic team and manage the onboarding process for our customers as they implement Electronic Medical Records (EMR) systems. This role requires a self-motivated individual with a strong background in customer onboarding, technical support, and project coordination. You will work closely with internal teams and clients to ensure a smooth and efficient onboarding experience, managing technical aspects while also addressing client needs and ensuring alignment with healthcare standards.

Key Responsibilities:

• Coordinate and manage the onboarding of clients to the EMR system, ensuring timely and successful implementations.
• Serve as the primary point of contact for clients during the onboarding process, guiding them through technical and procedural steps.
• Collaborate with cross-functional teams to gather and document detailed client requirements and translate them into actionable project tasks.
• Use CRM software to track customer interactions and project progress.
• Leverage automation tools (such as Airtable) to streamline processes and enhance operational efficiency.
• Coordinate with technical teams to address any software-related issues and ensure proper integration with clients' existing systems.
• Apply Agile development methodologies to manage tasks, prioritize features, and track progress through sprints.
• Provide training and support to clients, ensuring they fully understand how to utilize the EMR system in their practice.
• Troubleshoot and resolve any client issues during the onboarding process, escalating to relevant teams when necessary.
• Monitor project timelines, identify risks, and ensure the client's expectations are met throughout the onboarding journey.
• Keep clients informed of project status, milestones, and next steps through clear, consistent communication.
• Continuously assess and improve onboarding processes to ensure client satisfaction and effective system implementation.

Education:

• Bachelor's degree in Business, Computer Science, Information Technology, or a related field.

Experience:

• 2-5 years of experience in customer onboarding, implementation, or a similar role.
• Experience in a technical support or customer service environment.
• Prior experience working with an EMR (Electronic Medical Records) system is a must.

Technical Skills:

• Experience with CRM software to manage customer interactions.
• Familiarity with automation tools such as Airtable.
• Understanding of the software development process, including Agile methodology.
• Experience with gathering and documenting requirements from stakeholders.
• Ability to support the integration of EMR systems within healthcare organizations.

Knowledge:

• Strong understanding of the United States healthcare system and EMR requirements.

Soft Skills:

• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and analytical thinking.
• Ability to manage multiple projects simultaneously and prioritize tasks effectively.
• Customer-focused mindset with a passion for helping others succeed.
• Strong organizational skills and keen attention to detail.
• Collaborative mindset with the ability to work effectively with cross-functional teams.
• Willingness to learn and adapt to new technologies, tools, and processes.

Why Join Us?

• Join a growing, innovative team dedicated to making a difference in the healthcare industry.
• Opportunity for professional growth and development within the company.
• Work in a fast-paced, collaborative environment that encourages creative solutions.
• Competitive compensation and benefits package.