Job Title: Digitization Transformation Specialist (Intermediate)

Location: Brampton, ON L6T 4B9

Duration: 12 Months

Work Model: Hybrid (2 days onsite per week)

Role Overview:

The Region of Peel is seeking a Digitization Transformation Specialist to support the implementation of its Digitization-as-a-Service (DaaS) program. The successful candidate will lead the design and execution of digitization frameworks to transition the organization's paper-based records into electronic formats. This role is pivotal to enabling digital transformation and achieving sustainability goals through paper reduction and optimized digital workflows.

Key Responsibilities:

Program Implementation:

• Develop and implement intake processes including:
• Intake forms
• Service tracking mechanisms
• Service request reporting systems
• Design digitization workflows for:
• Small and medium volume batches
• Large volume batch coordination
• Support the launch and operations of the dedicated DaaS Program Office

DaaS Program Objectives:

• Offer centralized scan-on-demand services across departments
• Promote eco-friendly and standardized digitization practices
• Manage internal resources and external vendor partnerships
• Drive cultural change toward digital-first operations
• Contribute to the Region's paperless and green initiatives

Project Stages & Deliverables:

Stage 1: Establish Program Foundations

• Initiate RFP for scanning 1100 boxes of content
• Design and launch the DaaS Program Office
• Create and implement quality control and intake procedures
• Establish cost structure in collaboration with Finance

Stage 2: Launch Small & Medium Services

• Establish SLAs with two internal partners
• Design DIY scanning process using Multi-Function Devices (MFDs)

Stage 3: Full-Scale Deployment

• Finalize procurement for external vendors
• Roll out digitization services to all departments
• Implement centralized monitoring and reporting systems
• Refine processes based on feedback for long-term sustainability

Required Qualifications & Experience:

• Education: Degree or diploma in Computer Science, Information Management, Business, or related field (certificate required)
• Certifications (Mandatory):
• AIIM Enterprise Content Management Practitioner or higher (certificate required)
• Lean Six Sigma Green Belt or higher (certificate required)
• PROSCI Change Management Certificate (certificate required)
• AIIM Membership: Must provide proof of good standing via one or more of the following:
• Membership card or active status screenshot
• Course completions with AIIM
• Mentorship/coaching experience in Intelligent Information Management
• Volunteer work or speaking engagements with AIIM

Technical & Professional Skills:

• Strong verbal and written communication skills
• Proven analytical and problem-solving skills
• Exceptional customer service orientation
• Proficiency in Microsoft 365 tools, especially:
• Power Automate
• Power Apps
• SharePoint
• Experience implementing document digitization strategies using information management best practices