ServiceNow Designer

Job Type: contract

LeverageTek is actively seeking a ServiceNow Designer for a 12-month contract with it's Ottawa based customer.

Work Location:

Hybrid or remote - If in proximity to HQ in Ottawa they can come into office 2x/week, but they can perform this role remotely entirely.

Security Clearance: Enhanced Reliability

Key Tasks

• Design and Implementation: Lead the redesign of the existing SharePoint site to a new intranet experience built on ServiceNow Employee Center Pro, ensuring business needs are met through user-centred design, and feasibility of technical implementation.
• User Research: Conduct user research to understand the needs and pain points of internal teams and opportunities for improvement to inform redesign.
• Requirements Gathering: Work collaboratively with Product Owners and Business Analysts to ensure user needs are clearly captured and articulated through features, user stories and acceptance criteria. Support workshop design and facilitation to gather user requirements, identifying measurable UX and service interactions. Work collaboratively with developers to ensure experiences are technically feasible, guiding business stakeholders towards user-friendly design that is aligned with out-of-the-box (OOTB) technology solutions available.
• Prototyping and Testing: Develop wireframes, prototypes, and mock-ups and conduct usability testing to refine designs based on user feedback.
• UX Writing: Craft clear and concise UX content that enhances user understanding and engagement, ensuring information is grouped and labelled intuitively for users with plain language, aligned to ServiceNow capabilities.
• Inclusive Design: Ensure designs adhere to inclusive design principles and accessibility standards (WCAG 2.2) and comply with the Accessible Canada Act. Work collaboratively with Accessibility Subject Matter Experts to ensure accessibility needs are met proactively.
• User Flows: Focus on optimizing user flows to enhance the efficiency and effectiveness of the salesforce platform that improves customer, partner and employee experience.
• Collaboration: Work closely with product owners, business analysts, developers, and other stakeholders to ensure design alignment with business goals and technical constraints.
• Design Systems: Utilize ServiceNow's Horizon design system to create consistent, intuitive and visually appealing interfaces to consistency and streamline the design
• process, while ensuring synergies and consistency is built into the global design system (custom).
• Design Excellence: Collaborate closely with other UX and service design practitioners to build and refine the experience design practice, ensuring high standards of design quality and consistency across experiences. Stay updated with the latest trends and best practices in UX/UI design, ServiceNow applications, and accessibility standards.
• Agility: Works collaboratively within a cross-functional team using agile methodologies (Scrum, Kanban), takes ownership of work, estimates and reflects updates in agile work management systems such as Azure DevOps (ADO) or Planview.
• User Flows: Focus on optimizing user flows to enhance the efficiency and effectiveness of the salesforce platform that improves customer, partner and employee experience.
• Collaboration: Work closely with product owners, business analysts, developers, and other stakeholders to ensure design alignment with business goals and technical constraints.
• Design Systems: Utilize ServiceNow's Horizon design system to create consistent, intuitive and visually appealing interfaces to consistency and streamline the design process, while ensuring synergies and consistency is built into the global design system (custom).
• Design Excellence: Collaborate closely with other UX and service design practitioners to build and refine the experience design practice, ensuring high standards of design quality and consistency across experiences. Stay updated with the latest trends and best practices in UX/UI design, ServiceNow applications, and accessibility standards.
• Agility: Works collaboratively within a cross-functional team using agile methodologies (Scrum, Kanban), takes ownership of work, estimates and reflects updates in agile work management systems such as Azure DevOps (ADO) or Planview.

Key Qualifications

• Experience designer having worked with ServiceNow Employee Centre Pro and SNOW's design system
• Strong cross-functional experience across user experience design, and service design with strong skills in FIGMA
• Very good understanding of information architecture

Other Qualifications

• Very strong communication skills and ability to articulate the importance and value of human-centred design; Experience with WCAG 2.1/2.2 and inclusive design principles; strong understanding of design thinking frameworks

Assets:

• Ability to build prototypes using figma
• Bilingual in English and French

About LeverageTek Staffing Solutions

Founded in 2003, LeverageTek provides end-to-end, cross-functional staffing solutions throughout North America. We are a trusted partner to leading private and public sector organizations and experts in talent solutions that create optimal business outcomes.

Don't let our name fool you. Our roots are in technology, but we are also a proven leader in accounting and finance, sales and marketing, human resources, supply chain, and legal talent acquisition. We offer contract and permanent staffing, executive search, talent mapping, management consultancy, and contractor payroll management.

LeverageTek is an equal opportunity employer. We offer a welcoming and inclusive environment in service to one another, our customers, the candidates we represent, and the diverse communities we call home. We do all of this with kindness, empathy, and respect for each other. LeverageTek is committed to employment equity and creating a diverse and inclusive workplace. We welcome applications from all qualified individuals regardless of race, religion, gender, national origin, age, disability, and marital status.

Accessibility accommodations are available upon request