Role: Senior Developer - ITSM ServiceNow

Location: Mississauga,Ontario,Canada Calgary,Alberta,Canada, Mississauga, Calgary

Position Type: Full Time

Technical skills (Required - Mandatory)

ServiceNow ITSM concepts including VMO, eBonding/ Integrations,

Open Source solutions

Minimum 2 ServiceNow Certified Implementation Specialist

Certifications, ITIL v3/v4 foundation certified

Expert Proficiency of working with ServiceNow platform for GlobalCustomers

Design Frameworks and Methodologies; Non Functional Requirements

Architecture definition, design and development tools

Scripting, COTS , TMF standards like SID, eTOM, TAM

Soft skills:

Experience in running operations with ITIL processes / ITIL certified.

Excellent Analytical and troubleshooting skill.

Excellent in Verbal, written communication.

Creative thinking in implementing Service improvements (automation, incident reduction, etc.).

Willingness and flexibility to learn new technologies, scale up quickly and adapt to different roles as the situation demands.

Experienced in running operations following ITIL processes.

Experienced in writing RFPs solutions and presentations during client visits.

Experience with leading a geographically separated customers and onshore/offshore teams

Cross functional Knowledge on matters that require coordination across organization.