About the Role:

Our client is seeking a hands-on, client-focused Service Delivery Manager to lead their project services team. This is a high-impact role where you'll drive client onboarding, manage key projects, and lead a small, dynamic team. If you're energized by juggling people, priorities, and timelines-and thrive in a collaborative, entrepreneurial environment-this opportunity is for you.

What Makes This Role Different:

This isn't a corporate PMO role. You'll own the full lifecycle of service delivery-from scoping and planning to execution and client communications. There's no project coordinator buffering the work. You'll be the face of onboarding and project delivery.

Who We're Looking For:

• 3-5 years of experience in project management, service delivery, or onboarding
• Proven experience managing client relationships and expectations
• Comfortable rolling up your sleeves and being hands-on
• Experience leading and coaching small teams (3-5 people)
• Passionate about using technology to improve service
• Enjoy working in a fast-paced, entrepreneurial setting

What You'll Be Doing:

• Lead new client onboarding projects, including roadmap development
• Manage internal resources and remove team blockers
• Provide proactive communication and updates to clients
• Coach and support team members through challenges
• Troubleshoot client issues and ensure timely resolutions
• Track project milestones and adjust plans as needed
• Share weekly insights and wins with senior leadership

Ideal Background:

• Experience in a Managed Service Provider (MSP), IT services firm, or internal IT team preferred
• Familiarity with IT systems and terminology (you don't need to be deeply technical-just tech-aware)
• Strong communication skills with a client-first mindset
• Interest or experience in AI-enabled tools and how they improve service delivery (a bonus, not required)