About Us:

At Royal De Versailles Jewellers we specialize in luxury timepieces and fine jewellery, representing world-renowned brands and offering a curated experience for our clientele. We pride ourselves on providing personalized service in an elegant and welcoming environment.

Job Description:

We are seeking a polished and customer-focused individual to join our team as a Customer Service Associate. The ideal candidate has a passion for luxury goods, a deep appreciation for excellence in service, and the ability to create memorable experiences for our clientele.

Key Responsibilities:

• Identify and assess clients needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right methods/tools and procedures
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers
• Assist with repairs and orders for items being sold and distrubuted within the store
• Professional demeanor
• Manage large amounts of incoming calls
• Greet customers warmly and ascertain problem or reason for calling Answer questions about warranties or terms of sale
• Suggest solutions when a product malfunctions
• Our focus at RDV is to provide exceptional support and service, leading to customer satisfaction and loyalty
• A goal achiever; working individually and part of a team to achieve the store success
• Upbeat, positive candidate with previous retail customer service experience
• Point-of-Sale,in-store
• Detail oriented
• A goal directed achiever equally happy working individually and as part of a team in support of achieving store goals.
• Our Commitment to our Associates: We are in the business of building long-term relationships with our clients and associates alike

Requirements:

• Proven customer support experience
• Minuium of 3 to 5 Years of Customer Care/Service
• Excellent communication and presentation skills
• Ability to multi-task, prioritize and manage time effectively

Employment Conditions:

• Full Time Only

Availability:

• Weekends

What We Offer:

• A supportive, elegant, and growth-focused work environment
• Dental & Medical Coverage
• Training on luxury brands and customer service standards
• Opportunities for career development in the luxury retail space