Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact's commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

About the role

re you a seasoned professional with a background in construction and estimate writing? Do you have a passion for mentoring and coaching others, and possess excellent interpersonal skills? We have an exciting opportunity for you to shape and define a brand-new role as a Property Appraisal Claims Consultant.

This role offers a fantastic opportunity for work-life balance, as well as the chance to collaborate with teams across Canada to align and enhance our processes.

What You'll Do:

Provide Expertise and Support: Use your technical knowledge to support major loss appraisers and property claims specialists, ensuring accuracy and excellence in claim estimates for damaged buildings.
Mentor and Coach: Share your expertise by designing, developing, and facilitating training initiatives. Help your colleagues grow and excel in their roles by providing guidance and support.
Quality Assurance: Conduct audits of claims estimates to ensure they meet company standards. Identify trends and help improve the quality of work performed by contractors and restorers.
Process Improvement: Participate in regional and national projects aimed at enhancing Claims processes. Work collaboratively to streamline standards and procedures across different regions.
Compliance and Standards: Ensure that claims standards and procedures comply with contracts & applicable legislation. Provide operational support during the activation of the CAT Plan.
Collaboration: Attend meetings and collaborate with key partners and stakeholders to drive improvements and achieve company goals.
Technical Resource: Act as a go-to expert for technical quality & complaint resolution. Assist in managing the appraisal process for both commercial and personal property losses.

What We're Looking For:

Educational Background: A background in construction, building appraisal, or a related field, or a combination of relevant education and experience.
Industry Insight: Comprehensive knowledge of property insurance, including both residential and commercial lines.
Experience: At least 5 years of hands-on experience with large loss appraisals in commercial and residential property claims, and a minimum of 5 years in managing substantial restoration or construction projects.
Technical Proficiency: Skilled in using estimation software like Xactimate and other industry-specific tools.
Communication Skills: Exceptional ability to research, write, and communicate complex information clearly and effectively.
Analytical Mindset: Strong analytical thinking to evaluate and improve processes.
Leadership Qualities: Proven ability to lead and facilitate meetings and projects, with a knack for mentoring and coaching others.
Organizational Skills: Highly organized with the ability to juggle multiple tasks and projects efficiently.
Flexibility: Open to travel as the role requires.
Language Skills: Bilingual in French and English is highly desirable.

Why Join Us?

Innovative Role: This is a brand-new position, offering you the unique opportunity to shape its focus and vision.
Professional Growth: We value continuous learning and development, and you'll have the chance to mentor and coach a dynamic team.
Work-Life Balance: We offer a flexible work environment that supports a healthy work-life balance.
Collaborative Environment: Work with a supportive team dedicated to excellence and innovation in the claims process. You'll collaborate with teams across Canada to align and improve our processes.

Salary of the successful candidate will typically be positioned between the following range, taking into consideration a number of factors including prior experience, qualifications, anticipated contribution to role, location and internal equity:

$95,400.00 - $143,200.00

What we offer

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

A financial rewards program that recognizes your success

An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased

An extensive flex pension and benefits package, with access to virtual healthcare

Flexible work arrangements

Possibility to purchase up to 5 extra days off per year

An annual wellness account that promotes an active and healthy lifestyle

Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues

A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs

Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities

Inspiring leaders and colleagues who will lift you up and help you grow

A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact's commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We'll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.