We are seeking a detail-oriented and customer-focused Banking Digital Enrolment Agent with professional proficiency in French and English to support the digital onboarding and enrolment process for banking customers. The ideal candidate will also provide web-based support for digital banking applications, ensuring a seamless client experience.

Key Responsibilities:

• Assist customers in completing digital enrolment for banking services and online platforms.
• Provide bilingual (French and English) support via chat, email, or phone to address client queries and technical issues.
• Guide users through web-based banking applications, helping them navigate features, troubleshoot issues, and complete transactions.
• Ensure a high level of customer satisfaction by delivering prompt, professional, and empathetic support.
• Collaborate with internal teams such as IT and operations to resolve technical issues and improve digital processes.
• Track and report customer issues using ticketing systems or CRM tools.
• Maintain compliance with banking policies, data protection standards, and confidentiality requirements.

Required Skills & Qualifications:

• Fluent in French and English (spoken and written).
• 1-3 years of experience in customer service, banking, or digital support roles.
• Familiarity with online banking platforms, enrolment systems, and web-based tools.
• Strong communication and problem-solving skills.
• Ability to handle multiple tasks and maintain attention to detail.
• Proficient with CRM systems, web browsers, and standard office software.