Position: Manager, Continuous Improvement - AI & Automation

Company: CST Savings Inc.

Industry: Financial Services

Reports to: Director, Operations Control

Location: Flexible Work Arrangements Available

Application Deadline: June 25, 2025

Role Summary:

We are seeking a forward-thinking Manager, Continuous Improvement - AI & Automation to lead the identification, development, and implementation of intelligent automation and process optimization initiatives across the Customer Experience and Finance departments. This role is critical in driving efficiency, scalability, and innovation by leveraging technologies such as Robotic Process Automation (RPA), AI and low-code/no-code platforms (e.g., Microsoft Power Platform).

The ideal candidate is equal parts strategist and hands-on implementer - passionate about transforming business processes, enabling teams, and cultivating a culture of continuous improvement and digital adoption.

What you will be doing:

• Lead the end-to-end delivery of automation and AI initiatives - from opportunity assessment through to implementation and benefits realization
• Partner with business units to identify inefficiencies and prioritize high-value automation and AI use cases
• Build and manage a pipeline and roadmap of automation opportunities aligned with strategic priorities
• Monitor and continuously improve existing automation flows and AI solutions to ensure reliability, scalability, and maximum business value
• Serve as a subject matter expert (SME) in intelligent automation, AI integration, and process optimization
• Collaborate with IT, Compliance, and Data teams to ensure solutions meet technical, legal, and ethical standards
• Track KPIs and provide insights into the performance and impact of automation and AI initiatives
• Develop and maintain governance frameworks, standards, and best practices for low-code/no-code implementations
• Perform additional duties as required or directed by the Director of Operations Control

What you bring:

• Bachelor's degree in business, engineering, computer science, or a related field
• 5+ years of experience in continuous improvement, operational excellence, or business transformation
• 2+ years of experience leading automation, RPA, or AI initiatives using tools such as Microsoft Power Automate, UiPath, or Automation Anywhere
• 3+ years of experience working with and integrating database technologies
• Familiarity with AI/ML concepts and cognitive services (e.g., document understanding and natural language processing)

Personal Attributes:

• Strong experience with low-code/no-code platforms (e.g., Power Apps, Power BI, AI Builder) and workflow automation tools (e.g., Power Automate Cloud, Power Automate Desktop)
• Proficient in database technologies, including SQL, stored procedures, and data modeling
• Hands-on experience with Oracle and Microsoft SQL Server environments is strongly preferred
• Knowledge of system integration, including working with REST APIs, webhooks, and JSON/XML data
• Understanding of AI technologies and their application to business process enhancement
• Strategic thinker with strong analytical, facilitation, and project management skills
• Excellent communication and stakeholder engagement abilities
• Proven ability to drive change and foster a culture of innovation, experimentation, and continuous learning
• Comfortable working in a fast-paced, agile environment focused on iteration and rapid improvement

What's In It for You:

• Competitive base salary with performance bonuses.
• Join a growing, innovative company recognized as an industry leader.
• Comprehensive training and ongoing coaching.
• Leadership committed to a diverse and inclusive culture.
• Flexible work arrangements.
• Company-paid benefits starting on your first day.
• Group pension plan with company matching contributions.
• Generous vacation package plus additional paid days off.
• Education reimbursement for continuous learning.
• Team celebration events and wellness programs.
• Employee and Family Assistance Program, recognition programs, and more!

About CST:

We're the creators of Education Savings Plans in Canada. Our founders pioneered a movement to create and deliver solutions to make higher education accessible for all. Over 65 years later, our dedication to our mission is stronger than ever:

• Almost 700,000 families have saved with CST
• Almost 900,000+ students helped
• $4.8 billion+ in total assets
• $4 billion+ paid to Canadian families

Through our expert guidance and powerful investment options, we help Canadian's invest in our children's future with Registered Education Savings Plans (RESPs). With big dreams, anything is possible!

CST Spark is the latest chapter from the ongoing story of innovative education savings. Today, we continue to inspire and revolutionize education savings with CST Spark- the simple, modern RESP that combine stop investment expertise with the latest technology.

For additional information, please visit & .

Come grow with us!

To apply please email your resume to:

On your email subject line please insert: Manager, Continuous Improvement - AI & Automation

CST is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. CST sincerely thanks all applicants for their expressed interest in this opportunity; however, only those selected for an interview will be contacted. Accommodations are available upon request for candidates taking part in all aspects of the hiring process. Applicants need to make their requirements known when contacted. To request accommodation, please contact HR at . Thank you for your interest in a career at CST.