Job Description: Inspections Dispatcher

We are seeking a detail-oriented and customer-focused Inspections Dispatcher with 1-3 years of experience in customer service and dispatch operations. The ideal candidate is comfortable handling a high volume of customer calls and is proficient in both verbal and written communication.

Responsibilities:

• Handle and prioritize incoming customer calls, ensuring timely and efficient response.
• Dispatch service technicians and assign tasks based on urgency, location, and availability.
• Coordinate and schedule inspection appointments while managing calendar conflicts.
• Open and close service calls using online dispatching systems.
• Perform various administrative duties to support the service department.
• Maintain and organize an extensive service contract filing system.
• Collaborate with internal teams to ensure consistent customer satisfaction.

Requirements:

• 1-3 years of experience in dispatching and/or customer service.
• Strong communication skills (oral and written).
• Proficient with Windows-based computer applications.
• Ability to multitask and work efficiently in a fast-paced environment.
• Detail-oriented with strong organizational skills.

Primary Focus: Dispatching and coordinating inspections.