Role - Dynamics 365 Developer

Montreal, QC

Position Description:

We are seeking a highly skilled Dynamics 365 Customer Engagement (CE) Developer with advanced expertise in model-driven applications and an in-depth understanding of the Microsoft CRM data model. The selected candidate will act as the single point of contact during NA business hours, responsible for providing real-time technical solutions and addressing complex technical challenges. This is a hands-on, technical role focused on delivering high-quality solutions and technical leadership within the Dynamics 365 CE environment.

Key Responsibilities:

Serve as the principal technical contact for Dynamics 365 CE (model-driven apps), focusing solely on technical solution delivery during NA business hours

Analyze, design, and implement scalable, maintainable, and robust technical solutions within Dynamics 365 CE, following best practices for customization, configuration, and integration

Architect solutions that meet performance and security requirements.

Provide expert-level, real-time technical guidance and troubleshooting, proactively resolving complex and critical issues

Lead investigation, root cause analysis, and resolution of technical incidents to ensure system reliability and performance

Mentor and guide junior developers, upholding high technical and coding standards

Maintain up-to-date knowledge of Microsoft Dynamics 365 CE platform updates, features, and new technologies

Document technical solutions, configurations, and support processes as needed

Qualifications:

7+ years of hands-on experience developing, customizing, and integrating Dynamics 365 CE (model-driven apps)

Deep expertise in the Dynamics CRM data model, security model, and extensibility (plugins, workflows, Power Automate, custom APIs, etc.)

Demonstrated experience as a technical lead or primary technical contact for large-scale Dynamics 365 implementations

Advanced skills in Power Platform, Dataverse, JavaScript, C#, .NET, and Azure integrations

Proven ability to independently analyze and solve complex technical problems in real time

Excellent communication skills for effective technical collaboration

Strong organizational and time-management skills, with the ability to prioritize and manage multiple technical issues

Preferred:

Microsoft Power Platform/Dynamics 365 certifications

Experience with CI/CD, DevOps for Dynamics 365

Prior experience in financial services or highly regulated industries