Job Overview:

We are seeking an IT Generalist for a contract role in Burnaby, BC. The ideal candidate is a self-starter with a strong technical background in a Microsoft environment, skilled in user onboarding/offboarding, server troubleshooting, and network management.

Key Responsibilities:

• Provide end-user support for hardware, software, and system issues using a ticketing system.
• Onboard and offboard users, including managing accounts in Active Directory.
• Troubleshoot and resolve server and network issues, including those involving Cisco devices.
• Ensure smooth IT operations by addressing support tickets promptly and effectively.
• Collaborate with internal teams to maintain and improve IT systems and processes.

Requirements:

• Proven experience in IT support, particularly in a Microsoft environment.
• Proficiency in Active Directory user management.
• Strong troubleshooting skills for server and network issues, especially Cisco equipment.
• Familiarity with IT ticketing systems.
• Excellent problem-solving skills and ability to work independently.
• Must drive or live in close proximity to Burnaby, BC, to meet the onsite requirement.
• Strong communication and interpersonal skills to support non-technical users effectively.