Purpose of Job:

This position is a senior level with at least 5 years of work experience. The Infrastructure Engineer manages hardware (servers, storage systems and including the operating system). Plus working with external service providers to install and maintain the company's technologies. In addition to the core functions, the incumbent will also perform the technology side of the company's software (banking software, Office 365, middleware, system task automation etc.).

Main Activities:

• Administration and setup of production/staging/testing environments for multiple applications
• Day to day administration, monitoring and support of server, storage, backups, patch level on servers, automation orchestration service, as well as after hours on call support to deal with issues as they arise
• Ensure adherence to company technology frameworks (ITIL v4), policies and procedures checks are being met for a clean audit report
• Develop processes and procedures designed to improve the effectiveness of internal systems
• Maintain Primary and Disaster Recovery sites, creation, implementation and supervision of DR Plan, DR test scripts and DR Data integrity
• Project Partnership - participate in projects, assist the business in making good engineering and operational support decisions
• Project Execution - perform tasks under the directions of the Manager of Infrastructure and/or according to a project plan in a way such that the timeline of the project is observed and the requirements of the task are satisfied
• Ability to assist in the planning, design, implementation, and tracking of all infrastructure projects
• Ability to clearly document system design and to continuous perform knowledge transfer to other teammates
• Ability to learn on the job on new emerging technologies

Knowledge/Skill Requirements:

• Minimum of 5 years of experience in an IT support role for corporate applications and hardware infrastructure
• Experience in scripting to automate system administration tasks
• Experience with Microsoft Azure and Office 365
• Experience with Terraform, Hashicorp Boundary/Vault, Azure KeyVault, Nerdio
• The incumbent is expected to interact with everyone including executives and thus good verbal and written skills are important
• Knowledge of and ability to troubleshoot:

Windows 10, and Windows 11 issues

Windows Server 2016/2019/2022 issues

Active Directory / Azure AD / Azure AD Connect / ADDS issues

IdP Issues (SSO, SAML, B2C)

Terminal services issues

Azure Virtual Desktop Infrastructure issues

Intune / Defender / MDM issues

GPO / Conditional Access issues

Office 365 issues (including Teams, OneDrive, Exchange Online, Retention, Compliance)

Print services issues

RADIUS service issues

• o Linux / Ubuntu / AIX issues
• o Cryptographic issues (x509 PKI, Keys, Tokens, PSK)
• o Internet connectivity issues (SFTP, HTTP/S, ETC)
• o VPN / LAN / WAN issues
• VMware and storage system issues
• Miscellaneous system hardware issues
• Strong security awareness when it comes to securing infrastructure
• Good problem-solving skills
• Good diagramming skills
• Good understanding of ITIL v4, NIST
• DevOps experience is a definite asset as we are moving towards that process style
• Experience working in a banking or financial services environment is an asset
• A college diploma in computer science or equivalent is required. Higher accreditation (e.g., Bachelor of Computer Science) is an asset
• Completion of Microsoft Certified Systems Administration course is an asset
• Ability to script and automate system level tasks (Azure Workflow Definition Language, Powershell) is an asset