What will you do?

Understand the big picture to define business capabilities and go forward roadmap.

Analyze and define user needs and translate them into requirements/epics/user stories/data mapping documents.

Analyze and document how systems, processes, procedures, and clients will be impacted by future development with a focus on the links between processes and systems throughout the organisation.

Create and/or provide comments into internal and external communications and user documentation.

Review and provide comments on business and technical documentation.

Support business on the roll-out of what has been developed with a focus on end-to-end validation.

Act in an advisory capacity as well as coach/mentor Business & Systems Analysts.

What do you need to succeed?

5 to 10 years of progressive experience as a Business & Systems Consultant with both waterfall and agile methodologies.

Demonstrate knowledge of business and/or technology platforms or ability to learn about technology and digital products.

Experience in supporting customer facing operations is an asset.

Experience working with client-facing technologies/digital engagement platforms.

Bilingual is an asset.

Knowledge of Design Thinking principles

Knowledge of financial services industry is an asset.

Experienced in transformational system work, moving from legacy system to modern system.

Skilled in test execution and understanding the outcomes.

Strong leadership and communication skills with the ability to communicate clearly and simply both complex business and technical concepts and align organization on decisions.

Ability to work and demonstrate cooperation in a matrixed team environment.

Experience with data & integration modelling.

Experience with project estimating.

Experience with Business case development and modelling.

Experience with vendor engagement.