For over 60 years, H&R Block has prepared taxes for millions of Canadians annually. Headquartered in Calgary, Alberta, we serve taxpayers in more than 1,000+ offices, through our upload-from-home service, and online with our DIY tax software. Our dedicated team of Tax Experts use the latest in electronic processing and filing technology to prepare all types of returns, including personal, small business, corporate, farm, trucker, fishing, U.S., rental, and estate.

Becoming an H&R Block Associate is an opportunity to grow with the strongest brand in the tax preparation industry. We are looking for people who want to provide help and inspire confidence in our clients and communities. We know that the ability to deliver outstanding client service starts with having the best talent on our team, and if you want to be part of our success story then we want to hear from you!

The Opportunity:

Although this is a hybrid position based out of our Canadian HQ in Calgary, there is a possibility of being fully remote.

The Learning Tax Specialist reports to the Team Lead, Tax Training and is responsible for coordinating tax content development and tax training delivery.

The Learning Tax Specialist conducts research, develops, updates, and edits training materials and documentation related to tax theory, tax preparation software and procedures to ensure Associates receive accurate and up-to-date training materials to perform their responsibilities.

Key Areas of Responsibility:

• Coordinates content developers/writers, ensuring timely completion of tasks and adherence to standards.
• Provides guidance and support to content developers/writers, ensuring training materials align with tax laws, company procedures, and adult learning principles.
• Develops new and edit existing training materials for tax courses, company initiatives, procedures, and projects.
• Supports trainers during course delivery, including communicating changes to materials, addressing delivery challenges, and maintaining trainer reference materials.
• Gathers input from Field Associates for updates to training materials, ensuring appropriate revisions are made.
• Collaborates with Operations and Products & Services Teams to create and support government requirements and certifications

Key Qualifications:

• Certificate in adult learning and a minimum of 5 years of experience or a relevant combination of education and experience.
• Experience in Canadian tax preparation for individuals, businesses and US tax forms an asset.
• Knowledge of Quebec tax laws an asset.
• Strong knowledge of tax laws, regulations, and procedures.
• Proficiency in instructional design principles and adult learning principles.
• Excellent English written and verbal communication skills. French communication skills an asset.
• Ability to research, develop, and edit training materials.
• Detail-oriented with a focus on accuracy and adherence to standards.
• Knowledge of tax preparation software and tools.
• Familiarity with e-learning platforms and multimedia technologies.
• Excellent problem-solving and critical thinking skills.
• Ability to effectively deliver training and support trainers during course delivery.
• Openness to feedback and ability to incorporate suggestions into training materials.
• Proficiency in maintaining and updating reference materials.

We encourage all interested individuals to apply. Successful candidates must have legal authorization to work in Canada on a full-time basis for any employer. Proof of legal authorization to work in Canada will be required as part of the recruitment process. Only those candidates selected for an interview will be contacted.

H&R Block fosters a workplace in which individual differences are recognized, appreciated, and respected. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process.