The Role

Reporting to CEO, the Human Resources and Administration Manager is responsible for leading and directing the routine functions of the Human Resources department. This includes talent acquisition, onboarding, compliance, performance management, training, employee relations, health and safety, compensation, and office administration.

Major Responsibilities

• Partner with senior leadership, under the direction of the CEO, to develop and execute HR strategies aligned with organizational goals, particularly in recruitment, retention, talent management, and succession planning.
• Oversee the talent acquisition strategy including workforce planning, interview processes, hiring decisions, employment contracts, and onboarding programs, ensuring alignment with the staffing needs and operational goals of both retail and corporate functions.
• Develop and enforce HR policies and procedures to ensure compliance with Canadian labor laws and company standards.
• Collaborate with retail operations and other departments to design and deliver employee training and development programs.
• Address employee relations matters such as performance issues, investigations, disciplinary action, and terminations, ensuring consistency and compliance.
• Implement and monitor health and safety policies in compliance with provincial and federal employment standards.
• Oversee and continuously improve the performance management system and processes.
• Administer compensation structures, including pay policies, salary adjustments, bonuses, and incentive programs.
• Monitor and analyze HR trends and provide recommendations to leadership on best practices, particularly in the retail sector (e.g., incentive plans, labor cost management, new technologies, and compliance updates).
• Keep informed about industry trends and best practices to provide insights that enhance organizational effectiveness.
• Promote a positive and inclusive workplace culture through effective communication and employee engagement strategies.
• Collaborate with leadership to identify organizational risks and contribute to achieving strategic and operational goals.
• Oversee general office administration and ensure efficient day-to-day office operations.
• Perform other HR-related duties as assigned.
• All responsibilities may be subject to adjustment at the company's sole discretion.

Knowledge, Skills and Ability Requirements

• Bachelor's degree in Human Resources, Business Administration, or related field.
• A minimum of 8 years of progressive leadership experience in Human Resources, including at least 3 years in an HR Manager role within the retail industry.
• Strong knowledge of Canadian employment laws and HR best practices.
• Excellent communication, interpersonal, and conflict resolution skills.
• Proven ability to lead, influence, and build strong working relationships at all levels of the organization.
• Exceptional organizational, problem-solving, and analytical skills.
• CHRP or CHRL designation is an asset.
• Proficient in MS Office and HR systems.
• Proficiency in English is mandatory; knowledge of French or Chinese (Cantonese and/or Mandarin) is an asset.