Position: Technical Support Analyst

Location: Toronto, ON

Job Type: Contract

Hours: Monday to Friday, 9am to 5pm EST

We are seeking a motivated and detail-oriented Technical Support Analyst to join our client in the retail sector. In this role, you will work closely with cross-functional teams to ensure the accuracy of retail product catalogs. As a key player in supporting our internal processes, you will help improve the speed of resolving catalog issues and conducting root cause analysis.

Your Day-to-Day Responsibilities:

- Review audit reports and resolve any errors to ensure data integrity and a seamless customer experience.

- Ensure that product data and storefront visuals meet high-quality standards.

- Verify and classify products that directly affect the customer shopping experience.

- Assist with daily tasks and special projects to streamline retailer onboarding and improve internal processes.

- Collaborate cross-functionally to identify and resolve catalog issues.

- Lead calls with retailers to resolve issues and onboard them efficiently.

- Manage and triage support tickets effectively, ensuring timely resolution within SLA.

- Perform regular storefront audits and quality assurance (QA) checks.

You Have:

- 2+ years of experience in technical support, system analysis, or similar roles (account management experience is not required).

- A strong technical education background (e.g., in Computer Science, Engineering, or related fields).

- Proficiency in SQL (ability to work with databases and queries is a must).

- Strong problem-solving skills and a solutions-oriented mindset.

- Excellent communication skills, with the ability to translate technical concepts to non-technical audiences.

- Proven ability to work independently, take ownership of projects, and meet deadlines with shifting priorities.

- Detail-oriented with a high level of organizational skills.

- Proficiency in Google Suite (Sheets, Docs) and Microsoft Office (Excel, Word).

- A customer-centric approach with an understanding of what constitutes a great shopping experience.

Please send your resume in Word format to Arriane Liangcungco at .

REFER AND EARN A $50 GIFT CARD! For more details, click here .

OUR VIRTUAL DOORS ARE OPEN! We're also bringing the interviews to you by various web applications, virtually! Contact us today for your next opportunity.